โรงแรมใกล้สวนสุนัขเฮนเรียตตา, Rochester

"The beds were too soft. Other than that, a really pleasant stay."

"At least vacuum the place. Especially the hallways"

"STAFF PREVENT ME TO ENTER THE ROOM BEFORE 3 PM WHILE NO ROOM WAS OCCUPIED. WITHOUT PREVIOUS NOTICE, THEY STOP THE BREAKFAST. EVEN THE COFFAE AND TEA, THERE WAS A SHORTAGE AT THE COFFAE ROOM."

"Nothing in our room was working properly"

"The room was clean, the staff was friendly, and breakfast was very good."

"Stayed in the RIT hotel for just one night. The location Henrietta was very convenient, next to Rochester. The two double beds room was pretty big and well equipped. Good mattresses. The AC was a bit noisy, the coffee machine with cartridges made a good coffee..We would come back."

"Have a desk clerk to require arty of 8 adults and numerous preteens from being so noisy that we could not have a conversation with our granddaughter ( their allergies were so bad that going outside did not help. The hotel would have been better if the toilets were higher and meant for seniors and adults. The staff the first two days and nights were exceptional.they were professional, helpful and very friendly. It is a shame that the third evening ruined the main reason for our trip."

"We really really enjoyed the cleanest of the motel"

"Check in : I waited at the counter while staff were outside smoking. I must have waited at least ten minutes to check in. Facility was clean for the most part. Quiet"

"Everything was excellent"

"They was no person at the front desk so I didn’t get a room"

"No hairdryer"

"The hotel is a bit outdated, but it is nice and clean. The swimming pool was a little cold. Breakfast is not included, but there is a $25 fee per room for the basic option, which is not worth it."

"The staff were very nice and kind. But the hall and corridor smelled like marijuana. My room floor was dirty, they don’t even vacuum the place. I found a fake lash beside my bad, and the floor was sticky. The kitchen was ok, but the refrigerator was really old. The bathroom floor was also dirty. I know it was the best price in town, but I wouldn’t come back."

"Disgusting in every way. Property not maintained inside or outside. I had pre-paid so I was stuck. Room had an overwhelming stench of wet dog and cigarettes, mold, mildew etc. The room did not seem to have been cleaned other than the sheets. The floor had dirt and filth on it. It obviously had not been mopped for a long time. The nice young man at the desk tried to resolve with some fabreeze to no avail. I went to Walmart and bought some deodorizing spray and Clorox wipes and cleaned the...

"Housekeeping was every two weeks, if you wanted clean sheets you had to bring dirty sheets to front desk for trade it and you had to make beds. Clean towels were available when you brought dirty towels for exchange at main desk. Beds were not firm at all. I think they were used. If breakfast was supplied, we were never told about it. I left with 5 nights remaining on my paid reservation but they would not refund any money. I wouldn’t recommend that place to my worst enemy."

"Great for solo women travelers, the pool is well-maintained."

"The establishment was in clean order, staff were very helpful. If something was needed all I had to do was just ask. Even the GM was pleasant to speak to and also work out issues on site! Nice place to relax and unwind, with laundry on site works well l."

"The front desk staff was pretty friendly and understanding. First room had food in drawers smelled horrible and the second room had a beer can under bad and the towels had yellow stains. Both rooms phone were not plugged in causing it to be a safe hazardous for me and my son. And the elevator was not working. Although many ppl complaint on elevator the front desk man acted as if he didn’t know the elevator were Brocken. Pool area and fitness area were absolutely dirty. And rooms had no ac. We’re...