"Our stay at Shangri-La The Shard, London was truly unforgettable. The room was gorgeous with incredible views, and every detail was perfect. We loved the gym, spa, pool, and the food—everything exceeded expectations.
The staff were outstanding—kind, attentive, and genuinely caring. They went above and beyond to make us feel welcome. The location is also unbeatable, with easy access to public transport and walkable to so much of the city.
One of the best hotel experiences we’ve had. Highly...
"This hotel was in a great area for siteseeing, restaurants, & bars. We chose it because of the in-room clothes washer/dryer but it was a great location too! There’s a tube station just a few minutes walk away, & having the Tower of London across the street was nice. We also had quite a few other site seeing possibilities within walking distance. (I recommend booking a tour of the Billingsgate Roman Baths!)
The staff was very helpful & patient with us Americans who were confused by a few things...
"Apart from ordering pizza and them forgetting to actually make the pizza, the stay was fantastic. Bed large and very comfy. Great pillows. Rooms are so well thought out. Staff are friendly and helpful. Love staying at a citizen m hotel "
"The location is super convenient, just a few blocks from a tube station on lines that hit all the major tourist destinations. Our room was comfortable, quite roomy (for London), bathroom, linens, towels, etc all good quality. Front desk staff helpful and friendly, and the restaurant was good for drinks or a quick meal. "
"Despite our initial issue at the beginning of our 5 nights stay, the front desk manager, Trevor, managed to go above and beyond and made the stay excellent for us.
The room is well arranged and very clean. Location is near tube station. The front desk staff members were friendly but can be more efficient and helpful."
"Excelente ubicación, inmejorable; el personal siempre muy atento y servicial; el hotel es algo antiguo pero muy bonito y cómodo, con cierto lujo y muchas comodidades.
Tiene una estación del metro enseguida, está en el corazón turístico; cerca de Tower Bridge, Tower of London; hay farmacias y tiendas muy cerca.
Todo excelente, y Luke nos atendió fenomenal."
"This was our second stay at Native Bankside. We love the location and comfort of the rooms. We were in a one bedroom with sitting area, kitchen and washer/dryer. We love the comfort the room provides and that we can get some cheese or rose from Borough Market and refrigerate back in the room and do some laundry mid-trip. The proximity to Borough Market and the Tube Stations as well as the Tate we like. We enjoy a breakfast/coffee next door at Crosby and Hope on weekdays before exploring."
