"Easy check in no hassle staff was really courteous place is really clean parking was easy had a lovely time there best place to stay in Kohala thanks ladies"
"We have stayed there twice, already planning our third visit. The staff were extremely kind, helpful, pleasant. Ocean view was amazing. My only negative statement would be, it does not make sense having parents’ breakfast included, but paying for kids for buffet breakfast (would be better if breakfast was included for whole party)"
"Valet was nice at arriving and departing. Front desk was slow but she was nice. Apologetic about how far the walk to the room was, & it was far! And that it would be tricky getting there, and it was, but not too bad! Worst thing is Room 1083 was not clean.
First entering it was musty and smelt of body odor. We tried to air it out. Saw what appeared to be water spots on desk/table, took a Clorox wipe to wipe it down, the wipe turned brown. Therefore wiped all table & counter surfaces with same...
"Hilton Waikoloa Village – Palace Wing
We recently stayed in the Palace Wing at Hilton Waikoloa Village, and our experience was a mix of excellent service and disappointing facility quality.
Service – OutstandingThe staff was easily the highlight of our stay. Everyone we interacted with was extremely helpful, friendly, and genuinely committed to making our trip better. Their effort stood out and deserves recognition.
Room – Needs Serious Improvement Unfortunately, the room itself didn’t match...