Travelers find both relaxation and luxury at this mountain retreat, where spa treatments rejuvenate and delicious meals complement the scenic surroundings.
Hatsuhana creates a peaceful mountain escape with its full-service spa and convenient on-site shopping. Guests enjoy local flavors at DINING HANAEMI and can connect with free WiFi while relaxing on the terrace with mountain views.
Located in Yumoto, a neighbourhood in Hakone, Hatsuhana is in the mountains and in a national park. Hakone Hot Springs and Hakone Kowakien Yunessun are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Fuji-Hakone-Izu National Park and Lake Ashi. Hakone Toy Museum and Kanagawa Prefectural Museum of Natural History are also worth visiting. Visit our Hakone travel guide
Hotel remodelled in 2022 and located near Hakone Hot Springs
At Hatsuhana, you can look forward to a terrace, shopping on-site and a full-service spa. Treat yourself to a massage or other spa services. The on-site Japanese cuisine restaurant, DINING HANAEMI, offers breakfast and dinner. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
Free self-parking
Local cuisine breakfast (surcharge), an electric car charging station and a 24-hour front desk
Luggage storage and smoke-free property
Room features
All guest rooms at Hatsuhana have comforts, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and safes.
Daily local cuisine breakfast available 7:30 AM to 9:00 AM for a fee: JPY 4,235 for adults and JPY 2,420 for children
A restaurant
Restaurants on site
DINING HANAEMI
Things to do
Full-service spa
Shopping
Conveniences
24-hour front desk
Luggage storage
Guest services
Housekeeping (daily)
Outdoors
In a national park
In the mountains
Terrace
Full-service spa
Massage
Spa open daily
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
No lift
Thin carpet in public areas
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
More
1 building
6 floors
Renovated entire property - September 2022
Smoke-free property
Room amenities
Bedroom
Blackout drapes
Premium bedding
Bathroom
Bidet
Free toiletries
Hair dryer
Partially-open bathroom
Separate bathtub and shower
Slippers
Spring water bathtub
Towels provided
Entertainment
50-inch flat-screen TV with digital channels
Food and drink
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
More
Air conditioning (climate-controlled)
Heating (climate-controlled)
Phone
Safe
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 20
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with Half Board plans must check in by 8 PM to receive dinner. Advanced notice is required for late check-in for guests with Half Board plans arriving after 8 PM.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Optional extras
Fee for local cuisine breakfast: from approximately JPY 4235 for adults and from JPY 2420 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Property is also known as
Hotel Hatsuhana Hakone
Hatsuhana Hakone
Hatsuhana Hotel Hakone Machi
Hatsuhana Hotel
Hotel Hatsuhana
Hatsuhana Hakone
Hatsuhana Hotel Hakone
Frequently asked questions
Is Hatsuhana pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at Hatsuhana?
As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at Hatsuhana on 18 Mar 2026 start from ฿22,542, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at Hatsuhana?
Self-parking is free at this property.
What time is check-in at Hatsuhana?
Check-in start time: 3:00 PM; check-in end time: 7:00 PM. After-hours check-in is not available.
What time is check-out at Hatsuhana?
Checkout is at 11:00 AM.
Where is Hatsuhana located?
Located in Yumoto, this spa hotel is within 1 mile (2 km) of Hakone Hot Springs, Tenzan Onsen and Tamadare Falls. Gyokuren Shrine and Shogenji Temple are also within 2 miles (3 km).
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Reviews
Hatsuhana Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Highly recommend to anyone who wants an amazing experience. The room was spacious and clean. The beds were confortable. The staff attentive, nice and polite. The food was delicious.
10/10
All the staff members are incredibly friendly. Although some of them had limited English skills, they made every effort to communicate effectively with us. Everyone was so helpful and welcoming, and I want to express my heartfelt gratitude to all of them. The building is very new, and the view was stunning—especially with the tall green trees, which added to the cool and tranquil atmosphere. I would definitely love to return and stay at this hotel again.
The room was spectacular! And the setting was so serene (the lobby, restaurant, and onsen were all immaculate). The dining experiences (both breakfast and dinner) were also very special - definitely a once-in-a-lifetime experience with many new foods to try and impeccable service. My only (small) notes: there is no fitness center and no nearby running/walking/hiking (the property is located off a busy highway with no sidewalks), so if you are an active person, be prepared to do a lot of sitting around! We asked for trail recommendations but were told they didn't exist. We also found that the hotel staff, while very accommodating, were NOT knowledgeable about nearby activities, dining, etc. We really had to fend for ourselves in that regard. Perhaps it was the language barrier, but seemingly simple requests (like laundry service, or calling a taxi), they were not able to help us with. Also, note that the dining is private in individual dining rooms, but it is not IN your hotel room, if that's what you're looking for. All in all, I'd say this is an amazing retreat for 1 or 2 nights if you really just want to unplug and lay around in a beautiful space!
Great food, amenities, atmosphere, and service! If you have a food allergy please make sure to remind them right before the meal. They forgot I had an allergy and I ended up needing to take medicine for it. Worked out ok for me but could have been a lot more dangerous for others. Other than that everything was PERFECT though!
The property is modern and quiet; perfect place to wind down from the hustle and bustle the Tokyo and Kyoto/Osaka leg of our trip. The hotel kindly picked us up from the Hakone-Yumoto station via shuttle.
Our first kaiseki experience was phenomenal and the staff was very accommodating to the last minute dietary requests of our group. One of the nights, we were accidentally served venison instead of beef and would not have noticed unless the staff hadn’t apologized and asked if we wanted to be served the beef. Having already finished the course without notice (the venison was delicious) we declined since we were getting pretty full at this point.
Naoko provided lovely spa services. Thank you so much!
Our room was on the 1st floor and it was perfect; nice and spacious. My only critique is the smell within the corridor of the 1st floor. It smelled a little damp/moldy, but very minor inconvenience. Overall, a lovely 2-day stay.
A very nice hotel with a gorgeous environment. The open-air bath is excellent, and the entire atmosphere is calm and relaxing. While the staff speak limited English, it’s clear they are doing their best to provide outstanding service and a memorable experience.
If you’re driving, be sure to follow the address from Google Maps rather than the one listed on Expedia. I was misdirected and ended up driving an extra 15 minutes through narrow residential roads in the area.
A great hotel but had an issue with ordering wine at the restaurant. On the mobile app menu we ordered a French Chardonnay and it turned out to be 2007, way too old. It was oxidized and we told the waiter who referred us to the sommelier who agreed. We ordered a replacement but when we checked out they charged us for the wine we did not drink. That’s not acceptable and they should not be selling this vintage of white wine, way too old.