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Fujiya Hotel

5.0 star property
Luxury ryokan with 3 restaurants and full-service spa

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Exterior
Coffee shop
FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM | 1 bedroom, premium bedding, in-room safe, desk
FORESTWING PREMIER SUITE | View from room
Garden

Popular amenities

  • Bar
  • Pool
  • Room service

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Showing 34 of 34 rooms

View all photos for MAIN BUILDING TWIN

MAIN BUILDING TWIN | 1 bedroom, premium bedding, in-room safe, desk

MAIN BUILDING TWIN

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for MAIN BUILDING HISTORIC DOUBLE

MAIN BUILDING HISTORIC DOUBLE | 1 bedroom, premium bedding, in-room safe, desk

MAIN BUILDING HISTORIC DOUBLE

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Forest Wing Twin Forest Room, Non Smoking, Japanese cuisine dinner included at 8pm

Forest Wing Twin Forest Room, Non Smoking, Japanese cuisine dinner included at 8pm | 1 bedroom, premium bedding, in-room safe, desk

Forest Wing Twin Forest Room, Non Smoking, Japanese cuisine dinner included at 8pm

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Forest Wing Twin Forest Room, Non Smoking, Western cuisine dinner included at 8pm

Forest Wing Twin Forest Room, Non Smoking, Western cuisine dinner included at 8pm | 1 bedroom, premium bedding, in-room safe, desk

Forest Wing Twin Forest Room, Non Smoking, Western cuisine dinner included at 8pm

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Forest Wing Twin Forest Room, Non Smoking, French cuisine dinner included at 8pm

Forest Wing Twin Forest Room, Non Smoking, French cuisine dinner included at 8pm | 1 bedroom, premium bedding, in-room safe, desk

Forest Wing Twin Forest Room, Non Smoking, French cuisine dinner included at 8pm

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for FORESTWING CORNER TWIN

FORESTWING CORNER TWIN | 1 bedroom, premium bedding, in-room safe, desk

FORESTWING CORNER TWIN

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • 41 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for FORESTWING PREMIER SUITE

FORESTWING PREMIER SUITE | 1 bedroom, premium bedding, in-room safe, desk

FORESTWING PREMIER SUITE

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • 82 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN

COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN | 1 bedroom, premium bedding, in-room safe, desk

COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • 41 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for MAIN BUILDING JUNIOR SUITE

MAIN BUILDING JUNIOR SUITE | 1 bedroom, premium bedding, in-room safe, desk

MAIN BUILDING JUNIOR SUITE

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • 47 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for COMFY LODGE / RESTFUL COTTAGE TWIN

COMFY LODGE / RESTFUL COTTAGE TWIN | 1 bedroom, premium bedding, in-room safe, desk

COMFY LODGE / RESTFUL COTTAGE TWIN

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for FLOWER PALACE DELUXE TWIN

FLOWER PALACE DELUXE TWIN | 1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE DELUXE TWIN

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • 35 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for COMFY LODGE / RESTFUL COTTAGE SUITE

COMFY LODGE / RESTFUL COTTAGE SUITE | 1 bedroom, premium bedding, in-room safe, desk

COMFY LODGE / RESTFUL COTTAGE SUITE

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM

FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM | 1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • 69 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for FLOWER PALACE JUNIOR SUITE

FLOWER PALACE JUNIOR SUITE | 1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE JUNIOR SUITE

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • 63 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for FLOWER PALACE HERITAGE ROOM

FLOWER PALACE HERITAGE ROOM | 1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE HERITAGE ROOM

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • 74 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for FORESTWING TWIN GARDEN SIDE

FORESTWING TWIN GARDEN SIDE | 1 bedroom, premium bedding, in-room safe, desk

FORESTWING TWIN GARDEN SIDE

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • 41 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM

FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM | 1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
2 bedrooms
Premium bedding
Bidet
Private bathroom
  • 100 sq m
  • Sleeps 4
  • 4 Large Single Beds

View all photos for FORESTWING TWIN FOREST SIDE

1 bedroom, premium bedding, in-room safe, desk

FORESTWING TWIN FOREST SIDE

10.0 out of 10
Exceptional
(22 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Bidet
Private bathroom
  • 41 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Hana Goten Deluxe Twin Room

1 bedroom, premium bedding, in-room safe, desk

Hana Goten Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Western-style Building Suite

1 bedroom, premium bedding, in-room safe, desk

Western-style Building Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Main Building Double Room

1 bedroom, premium bedding, in-room safe, desk

Main Building Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Forest Wing Twin Forest Room, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Forest Wing Twin Forest Room, Non Smoking

  • Sleeps 3
  • 2 Single Beds

View all photos for Main Building Twin Room

1 bedroom, premium bedding, in-room safe, desk

Main Building Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Forest Wing Corner Twin Room

1 bedroom, premium bedding, in-room safe, desk

Forest Wing Corner Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Main Building Junior Suite

1 bedroom, premium bedding, in-room safe, desk

Main Building Junior Suite

  • Sleeps 2
  • 2 Single Beds

View all photos for COMFY LODGE& RESTFUL COTTAGE　Building　Twin Room

1 bedroom, premium bedding, in-room safe, desk

COMFY LODGE& RESTFUL COTTAGE　Building　Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Hana Goten Heritage Chrysanthemum Room

1 bedroom, premium bedding, in-room safe, desk

Hana Goten Heritage Chrysanthemum Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Forest Wing Premier Suite

1 bedroom, premium bedding, in-room safe, desk

Forest Wing Premier Suite

  • Sleeps 2
  • 2 Single Beds

View all photos for FLOWER PALACE　Heritage Room

1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE　Heritage Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Hana Goten　Junior Suite

1 bedroom, premium bedding, in-room safe, desk

Hana Goten　Junior Suite

  • Sleeps 3
  • 2 Single Beds

View all photos for FLOWER PALACE　 Two Bedroom Penthouse Suite

1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE　 Two Bedroom Penthouse Suite

  • Sleeps 4
  • 2 Double Beds

View all photos for 4 Beds with Bath, Mountain View

1 bedroom, premium bedding, in-room safe, desk

4 Beds with Bath, Mountain View

  • Sleeps 4
  • 4 Single Beds

View all photos for Comfy Lodge/Restful Cottage　Suite

1 bedroom, premium bedding, in-room safe, desk

Comfy Lodge/Restful Cottage　Suite

  • Sleeps 2
  • 2 Single Beds

View all photos for Twin With Bath, Mountain View

1 bedroom, premium bedding, in-room safe, desk

Twin With Bath, Mountain View

  • Sleeps 3
  • 2 Single Beds
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About the area

Map
359 Miyanoshita, Hakone, Kanagawa-ken, 250-0404

What's nearby

  • Hakone Open Air Museum - 12 min walk - 1.0 km
  • Hakone Gora Park - 1 min drive - 1.7 km
  • Hakone Kowakien Yunessun - 2 min drive - 2.0 km
  • Ōwakudani - 5 min drive - 4.0 km
  • Lake Ashi - 9 min drive - 9.3 km

Getting around

  • Hakone Miyanoshita Station - 7 min walk
  • Kowakidani Station - 13 min walk
  • Tokyo (HND-Haneda) - 97 min drive

Restaurants

  • ‪The Hakone Open-Air Museum Café - ‬3 min drive
  • ‪ベーカリー&スイーツ "PICOT - ‬1 min walk
  • ‪NARAYA CAFE - ‬7 min walk
  • ‪手打ち蕎麦金春 - ‬17 min walk
  • ‪ラウンジ花影 - ‬19 min walk

About this property

Fujiya Hotel

Luxury historic ryokan near Hakone Open Air Museum
Located close to Hakone Gora Park and Hakone Kowakien Yunessun, Fujiya Hotel provides an indoor mineral hot spring (onsen), shopping on-site and a coffee shop/cafe. For some rest and relaxation, visit the 2 hot springs or sauna, and indulge in a massage, a body treatment or reflexology. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and French cuisine. Free in-room WiFi is available to all guests, along with a Japanese garden and a library.
Other perks include:
  • A seasonal outdoor pool and an indoor pool
  • Free self-parking
  • Full breakfast (surcharge), hot springs on-site and a gift shop
  • Multilingual staff, a lift and books
  • Guest reviews speak highly of the helpful staff
Room features
All 120 rooms have comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with bidets and shower/bath combinations
  • 43-inch flat-screen TVs with digital channels
  • Wardrobes/cupboards, fridges and free infant beds

Languages

English, Japanese

Similar properties

Reception

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 1,527 reviews
The price is ฿9,623
฿11,710 total
26 Aug - 27 Aug
Hakone Kowakien TEN-YU

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 10:00 AM for a fee: JPY 4,900 for adults and JPY 2,600 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Kaiseki meal

Restaurants on site

  • Cascade
  • Kikka-so
  • Lounge
  • The Fujiya
  • Victoria

Things to do

  • 2 hot springs
  • Books
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Piano
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains

Full-service spa

  • 2 hot springs
  • Facials
  • Hot springs open from 2:00 PM - 1:00 AM
  • Hot springs water temperature - 42 ºC
  • In-room massages
  • Public bath open from 2:00 PM - 1:00 AM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 buildings
  • 6 floors
  • Built in 1878
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.
Guests booked in dinner inclusive rates must check-in by 8 PM to receive dinner, served in the restaurant. Guests arriving from 8-9 PM must contact the property in advance to reserve dinner, served in the guestroom.
This property's restaurant tables can seat up to 4. Groups of 13 guests or more must contact the property in advance to reserve restaurant space.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 10120.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately JPY 4900 for adults and from JPY 2600 for children
  • Rollaway bed fee: JPY 10120.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property in advance.

We should mention

The seasonal pool will be open from 07 July to 31 August
Pool access available from 7:00 AM to 9:00 PM
Hot springs access available from 2:00 PM to 1:00 AM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fujiya Hakone
Fujiya Hotel
Fujiya Hotel Hakone
Hotel Fujiya
Fujiya Hotel Hakone Machi
Fujiya Hotel Ryokan
Fujiya Hotel Hakone
Fujiya Hotel Ryokan Hakone

Frequently asked questions

Does Fujiya Hotel have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 7:00 AM to 9:00 PM.

Is Fujiya Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Fujiya Hotel?

Self-parking is free at this property.

What time is check-in at Fujiya Hotel?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Fujiya Hotel?

Checkout is at 11 AM.

Where is Fujiya Hotel located?

Located in Miyanoshita, this luxury ryokan is within 2 mi (3 km) of Hakone Open Air Museum, Hakone Gora Park and Hakone Kowakien Yunessun. Ōwakudani and Fujiya Hotel Sengoku Golf Course are also within 6 mi (10 km). Hakone Miyanoshita Station is 7 minutes by foot and Kowakidani Station is 13 minutes.

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Fujiya Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 443 out of 665 reviews
Rating 8 - Good. 168 out of 665 reviews
Rating 6 - Okay. 35 out of 665 reviews
Rating 4 - Poor. 11 out of 665 reviews
Rating 2 - Terrible. 8 out of 665 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most amazing hotels I’ve ever been to and the property was breathtaking!!
Stayed 1 night in Jul 2025

10/10 Excellent

Zahwane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and lovely staff
Stayed 1 night in May 2025

10/10 Excellent

Siraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 2 nights in Mar 2025

10/10 Excellent

Borany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great the customer service is excellence. I will stay at this hotel again when I am back in the areas.
Stayed 2 nights in May 2025

10/10 Excellent

SHARAD

Liked: Cleanliness, amenities, property conditions & facilities
beautiful property, beautiful hotel garden- don't miss it! Close to the train station. Staff helpful ,polite and welcoming. Special thanks to Kim- was the best- always ready to help, polite and just wonderful !
Stayed 3 nights in May 2025

10/10 Excellent

Hideo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Shanel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, staff & the food are exceptionally good! We’ll definitely go back again!
Stayed 1 night in Mar 2025

10/10 Excellent

ILYA

Liked: Amenities
What a place!!! Highly recommend visiting. The quality, cleanliness and service were excellent.
Stayed 1 night in May 2025

10/10 Excellent

Yuanyuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property and facilities! Food is authentic and services are perfect! Would definitely stay again!
Stayed 2 nights in Feb 2025

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical building that has been well cared for. Close to train and bus to jump on and off.
Stayed 2 nights in May 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
This was my favorite hotel during my Japan trip. The rooms were spacious and the staff was incredibly kind and helpful. The resort and the grounds are beautiful! I would stay here again in a heartbeat.
Stayed 2 nights in Mar 2025

10/10 Excellent

Selma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous rooms and garden! I didn’t want to leave it was so beautiful and everyone was so kind and accommodating!
Stayed 1 night in Apr 2025

10/10 Excellent

keiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are very professional. Their manners and services are professional. Their garden is large, well designed and well maintained
Stayed 1 night in Jun 2025

10/10 Excellent

Nannette

Beautiful hotel and very helpful staff
Stayed 2 nights in Oct 2024

10/10 Excellent

Shiyue

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with elegant structures and beautiful gardens.
Stayed 4 nights in Nov 2024

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with exemplary service. Picturesque gardens surrounding the hotel. Close to the train station and a bus stop which is convenient. Many amenities at this hotel and amazing Japanese breakfast. Hotel has three restaurants and a private onsen. Each room also receives hot spring water. All in all, this was a great choice.
Stayed 1 night in May 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the iconic hotels in all of Japan. If you’re in Japan and want to explore the Hakone area, you have to stay here. The service is impeccable, the hotel has 140+ years of history, and the dining choices are superb. Well worth the stay. And did I mention the staff? They welcomed me back (I had stayed years before) as if I were an honored guest. That little item made my day. I will return someday.
Stayed 3 nights in Jun 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful historic hotel with amazing service.
Stayed 2 nights in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic Japanese experience
Stayed 1 night in Apr 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and set in beautiful surroundings.
Stayed 3 nights in Mar 2024

10/10 Excellent

Haydee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and very large rooms.
Stayed 2 nights in Jun 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Extremely helpful staff. I loved everything about this place and hope to visit again one day. Will definitely recommend.
Stayed 2 nights in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history of this hotel is amazing and recent renovations kept the spirit of the past while thinking of the future. Service is perfect, food was perfect, large hot springs bath was exactly what we needed
Stayed 2 nights in Sep 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel- lovely surroundings. Stayed in the corner room on the forest tower and the room was fantastic- lovely view. So nice to use the onsen on the sixth floor of this building. Staff of course are amazing. Do be sure to stroll the garden- so beautiful. Breakfast is an affair each morning- felt very pampered. Highly recommend.
Stayed 2 nights in Apr 2025

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The thing that rises above the rest is the warm and professional nature of the staff that are eager to ensure that guests feel welcome and taken cared off. Also the grounds are stunning—beautiful gardens and a close hiking trail. Onsen was great and mostly empty with a stunning view and you could track how busy it was from your hotel room before venturing forth. I will most definitely be back. Dinner is expensive as a heads up.
Stayed 1 night in May 2025