Guro-dong Packages (Flight + Hotel)

Location is excellent. Room is small but not too bad if you don’t have big luggage. Staffs are friendly. Would stay there again next time.

Great Location, Spacious Room

Sometimes it was very loud. You could hear everyone coming and going and could hear people in their rooms. Rooms were cleaned every day and bed was very comfy. Would have liked to have more pillows. We liked having coffee and waters replenished every day.

The service from staff at the front desk and dining was excellent. My concerns were more about the property itself, and Shilla should be ashamed about their maintenance. First, all the carpets on floors were loosen and come out. It is easy maintenance to stretch carpets and fix them. I did it for my house, and it doesn't cost much as not replacing carpets. Didn't they know about it? Second, breakfast has never been changed and always the same. Shilla again should be ashamed about their management. The corporation under Samsung family only cares about Shilla hotel but not Shilla stay? If the quality of breakfast cannot be good enough, you can either charge more and make it right or free breakfast for all. I felt so wasted and ignored despite of the fact that restaurant staffs were excellent and the top service. I blame more about Shilla stay and the executive level.

Great location. Staff was excellent!