Find hotels in Granite Hills, CA from ฿2,590

"Staff was very Professional Room was Spacious"

"There was just rude front desk staff that we had to deal with."

"We arrived early to see if we could get an early check in, ut we couldn't, no biggie. Then we received a text about 4:18, I believe, saying our room was ready, which was fine because we were already out at the pool. The pool was beyond crowded, not the best kept, the main pool was super cloudy, there was hair in several places where you walk, i know its inevitable, and some trash under lounge chairs. I only saw two employees working. It was definitely under-staffed for every seat being used. Three water slides was the coolest! At least my kids thought so, lol! No one came and asked if we needed anything. We ordered at the bar and they were helpful. I'm not complaining one bit, but the whole one night we were there, I know, super short, the best thing was Phillip! He was the concierge staff. He was rad! Sweet and funny and beyond helpful! We joked around with each other, he asked everyone in line where they were from, he laughed with people, he offered water to everyone. He may be "just" a concierge employee, but he seemed to enjoy his job and enjoy the people coming in and out. He was awesome. Thank you, Phillip!! He is one of the reason we would return! The other reason is our room was one of the cleanest rooms we have had. So thank you to the cleaning staff as well. Not one thing out of place, not one hair left by someone, beds were perfectly made, great view of the pool, looked clean and smelt clean and even my husband was impressed. Thank you, Hyatt! Sarah U."

"The rooms were very clean and well kept for an older property. The staff were great. The outdoor pool was larger than most places I have stayed in. Main issue was they had a restaurant but it closed and your only choice was the pool bar with a very small menu."

"Good location, clean. Room OK, little dated, but good retro look. Fairly firm bed was key. Safe for securing items would be nice. Staff friendly."

"Every thing was great!"

"Hotel is older. Rooms are small. Staff was not attentive especially the valet. "

"It took me a while to write this review. I don’t really like to make negative reviews because sometimes people just have a bad day. This particular property has a systemic problem. We checked in at 4pm and requested extra pillows. At 7pm we didn’t have pillows so I sent a text to the chat. Chat told me they were on the way. 8:30 pm still no pillows. Text chat again, received an apology and assurances that they were on the way. 9:30 pm my wife goes to the front desk. We were told again that they were on the way. 10pm I go to the front desk. I tell them I’m not leaving the desk until I receive my pillows. They appeared quickly. I asked what the delay was and we were told by the manager on duty that housekeeping was on lunch…..for 6 hours. I then received a text that a resort charge of $65 was refunded as a courtesy. I never was told I would have a charge and to this day Ive not received a refund. The manager I spoke with took my contact information and assured me that Todd, the GM would reach out to me the next day. You can probably guess how that went. Never received so much as a text message. Like I said, it’s systemic failure. I’m not certain if Todd is a coward or just completely incompetent. I’d like to add that the other negative reviews regarding the sales pressure are accurate. We were stopped each time we walked in the lobby. BUYER BEWARE"

"Good time to go - not many people during our stay. 2 nights was good & cozy "