Search Hotels Near Gateway Plaza Shopping Center, Monroe

"I was very disappointed with my stay. The construction was never disclosed on the website, in the lobby, or anywhere else throughout the hotel. Had I been informed beforehand, I would have taken that into consideration before booking. The first night, I had to switch rooms due to significant damage to the walls, along with live ants and bugs in the kitchen area. Although I was moved to another room, the issues continued because construction began every morning at approximately 8:00 AM on the third floor, with constant loud banging and excessive noise. When I contacted the front desk, Ashley rudely advised that other guests had also complained about the construction and stated that if guests were unhappy, they could leave. I explained that I had never been informed about the construction in advance, nor was it posted anywhere visible. Unfortunately, I did not get my money’s worth for a stay that cost over $800I spent most of my days outside the hotel simply to avoid the noise and disruption, and every morning my sleep was interrupted by banging on the walls and ongoing construction. I understand renovations may need to be done, but I believe customers should at least be informed through the website, lobby notices, or verbally upon check-in. I strongly believe some kind of accommodation should be offer. I had no peace and comfort."

"Needs a quick overnight place to stay found this near me. Will be visiting again."

"clean the bathroom fan"

"Great place! Thank you"

"I've had such an awful experience with this hotel that I will never again stay at a building with "Fairfield" in the name. I booked this hotel in part because they had a pool, and did not see anything in the app about it only being open seasonally. When we arrived, we found out the pool was closed. We checked out without a half hour or so, but they would not refund our stay. I reached out to the manager, and she refused to refund the night because the hotel was fully booked. (Be that as it may, rooms were still available that night on the app). "

"Have stayed here many times and it is always perfect! Much nicer and cleaner than upscale hotels I have traveled too. Staff is always the BEST! One of the cleanest hotels I stay at. Love this property!"

"Very good stay. Friendly staff and clean room. We will be back"

"Yea but the room next to us had music blasting all night"

"The room was nasty ….mirrors were disgusting…bed sheets were filthy stained. The towels were not white. They were brown just not a pleasant day at all."