Search Hotels Near Fire Museum of Texas, Beaumont

"Room is up to date and looks nice"

"My check in was great, the gentleman who assisted me was kind and courteous. My room key had to be redone every time I left the room, unsure of the reason, it was remedied as it occurred. I chose this hotel because of breakfast, however the 2 days I was there, none was offered, waited till 6:20 each morning (breakfast starts at 6am). Location was close proximity to food and entertainment. "

"Yes"

"The staff was great and accommodating, however the property and hotel was old and not very clean. The beds were too soft and uncomfortable. I do not recommend staying there. "

"Needs work and has roaches"

"Very dirty—spiders on the walls. "

"Over all good but very loud. I could hear anything and everything going on in the lobby or down the hall. "

"Absolutely terrible experience. I stayed here for 11 days and not once were the towels or bed sheets changed. When I raised this issue, the receptionist handed me a sheet and expected me to change it myself—completely unacceptable and not what anyone should experience at a hotel. The cleanliness was beyond unacceptable. I found a cockroach in the bathroom, and the bathroom ran out of toilet paper during the first two days with no effort from staff to restock or check on the room. Housekeeping was essentially nonexistent. This is not just poor service—it’s a serious failure in basic hygiene and hospitality standards. I paid for a hotel stay, not to clean and maintain the room myself. I expect a partial refund for this unacceptable experience. I will also be escalating this complaint further if it is not addressed promptly. I strongly advise others to avoid this hotel."

"Super clean, brand new, great hotel. Comfy beds and great staff."