4/10 แย่
Maggie
5 ส.ค. 2025
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
On arrival we saw a sign saying that reception was closed (30 minutes after check in started) but a member of ataff came from the bar to help. Very helpful and showed us up to our room.
Our room was on the second floor with no lifts, but managed ok. Hallway stank of smoke, I assume a fellow guest was smoking in their room as no smell in rest of hotel. Also they must have been doing it again first thing this morning as we woke up smelling cigarette smoke in our room. We couldn't find any staff to tell until we checked out this morning.
Room was lovely and big. While I appreciate that I booked the economy room option, it was very tired looking and not worth £77 for the night. Stains on walls, in bedroom and bathroom. Stained hand towel hanging in bathroom. Stains behind kettle and all over the coffee/tea sachets. Loose and wobbly plugs. Bed mattress lumpy and not comfortable.
The bedside lamp next to the bathroom let out a high pitched buzzing noise and I dont think its safe for use.
I had a shower and the dial is fitted upside down and flitted between scalding and freezing. The door also didnt close properly in shower so i kept hitting myself. No shower gel or shampoo.
I have taken pictures of the issues but can't see how to upload on Expedia.
Overall just feels dated, tired and in need of manitenance. I saw in other reviews that some rooms have been updated so possibly others will be done in future but I wouldn't stay here again unfortunately.
Maggie
เข้าพัก 1 คืน, สิงหาคม 2025
