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Top Dumbleton Hotel Reviews
Cheltenham Chase Hotel & Spa
2/10 Terrible
"We chose this hotel because the May bank holiday was forecast to be very hot and we specifically wanted somewhere with an outdoor pool. Expedia advertised this hotel as having one, so we booked and drove over 3 hours — only to find out the hotel doesn’t actually have an outdoor pool. Extremely disappointing. Things got worse when we discovered the AC in our room wasn’t working in 30-degree heat. A helpful receptionist with long black hair quickly fixed it and explained that whenever the key card is removed, the AC switches off and can only be reset by reception. The next day, after returning from Cheltenham at 2pm, we asked reception to reset the AC again. The short-haired receptionist rudely told us to wait behind a queue of check-ins, despite the reset taking only seconds. An hour later my wife was told it would be sorted, but 3 hours later the AC was still off. I had to go down again and insist it was reset, only to be snapped at that she was busy and working alone. Even another guest commented on how rude this was. Regardless of staffing issues, paying guests should not wait 3 hours for a simple fix or be spoken to so dismissively. I raised the issues with Adrian at checkout, but although polite, he showed little interest in resolving the complaint. Overall, a very disappointing stay with misleading advertising and poor customer service."
Crowne Plaza Stratford Upon Avon by IHG
8/10 Good
"We overall had a wonderful stay, however there were a few areas that improvements are needed. The good - -Rooms very spacious (and thank god for the aircon in the heat). -The property was clean and also had a wonderful garden area. It’s really close to everything as well. -Breakfast was also really good value for money with everything you can think of available. -Friendly staff The bad -Check in. Minimal staff to check guests in at 3pm (check in time) so was extremely long wait. Were offered free drinks from the bar as an apology (which turned out to be a limited selection when claiming when that were not made aware of when first given them, however they are aware of how many guests are checking in on what day, staffing accordingly would make sense. -Bathroom really needs updating - the shower over the bath has zero pressure. The anti slip severely stained, as is the plug hole. Tap for sink also only just hangs over the sink so when washing hands, water goes everywhere. We were also unfortunately to find hairs from previous guest still in the bath -Cleaners. On morning of check out, we were making most of our room before leaving due to us not wanting to be too early to where we were heading onto. Around 9:30 the cleaner knocked to see if we were still present. Made her aware that we didn’t plan on leaving until around 10:30/10:45. 20 minutes later she knocked again and seemed extremely annoyed that we were still there."
Hotel Du Vin Stratford Upon Avon
8/10 Good
"Most unfriendly check-in at a hotel for some years. Food good and liked the bar area."
Leonardo Hotel Cheltenham
8/10 Good
"Went during Bank holiday. I booked a room with double and single. Got bumped off which was very annoying. There is not air-conditioning and rooms can get very hot. Staff were generally good especially Matt. Breakfast was average"
Hatherley Manor Hotel & Spa
10/10 Excellent
"Reception staff welcoming,bar staff equally as lovely, room was perfect. Hotel really clean and presentable. Breakfast was very nicely presented,great choice and cooked to perfection. No complaints at all ! Compliments to the team"
Hotel Indigo Gloucester The Forum By IHG
10/10 Excellent
"Excellent service and hotel"
Stratton House Hotel & Spa
6/10 Okay
"Great hotel, beautiful building. Appreciating the hotel is family owned, it could do with a little modern tlc TV didn’t work in the bedroom for channels 1-4. Extractor fan in the bathroom didn’t work, towels are quite old, Check your dinner bill, we had 3 bottles of wine added to the bill but we’d only had 1 £25 bottle. We were being charged for 2 x £45 bottles we’d not had. When we called to get the tv satellite sorted in our bedroom it was the waiter and head waiter who attended our room #faultytowers Could be 5* but I’m reluctant to give it more than 3*, £200 for 1 night without breakfast is expensive for mother and daughter aged 83 & 52. We’ll shop around n xx time."
Queens Hotel Cheltenham
6/10 Okay
"Beautifully clean, large room, however, we stayed during the bank holiday heatwave and the air con wasn't working. A portable air con unit had been placed in the room but wasn’t enough for such a large space. Unable to open windows, so had a sleepless night due to the unbearable heat. Huge room, great shower and very comfortable bed. We also stayed for breakfast which was amazing! Beautiful hotel just a shame that we chose a boiling hot weekend to stay."
Stratford Manor Hotel
8/10 Good
"The resturant was great and really friendly staff enjoyed both the meal the breakfast in the morning. Will stay again"