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"Room service and cleaning crew were not good. My laptop get stolen and even cleaning crew didn’t replaced all dirty towels and vaccumed floor."

"Even though our room wasn't ready when we arrived, they went out of their way to make sure that we had a room ready within a reasonable amount of time. The Hotel amenities were explained at check-in, parking was easy to find and breakfast was small but delicious. Because the hotel is located on the highway earplugs and a sound machine were provided in the room which I thought was a really nice touch. Would definitely stay there again!"

"Tout était parfait!"

"Would have been nice if someone had asked to help with my luggage. I am in my seventies and it was a little difficult to carry it up the stairs. "

"Very clean, very comfortable room. Great money value"

"I feel like the staff isn’t friendly except the guys the women staff are not as kind by the tone of their voice they need to fix that !"

"Nice stay, quietly and dog friendly."

"The value I got from what I paid for, there was no match. I would not recommend staying at Novotel unless you don’t have a choice."

"Excellent"

"Great hotel about 15 minutes away from Old city via car. Right off the main freeway. Great choice for families, very nice breakfast, 24 hour coffee machine and nice tea selection, gym, pool. Our daughter absolutely loved our stay. There is a shuttle in the morning that can take guests to the old city, but space is limited and requires reservation. Overall great experience."

"Excellent facility, recommend highly "

"Hotel lobby is attractive. Check in was easy and staff helpful. Room was excellent, very well appointed. Continental breakfast was OK for me, cereal, juice, coffee and raisin bread toast. Fresh fruit was limited to watermelon and bananas. No pastries but bagels and lots of different breads. Location is good to get on 440. Strip mall across the street and Walmart just down the street. Did not go to the restaurant in the hotel but it looked good and was packed on a Saturday night."

"Clean room, helpful staff. Parking is good. Though the 9th floor is a little noisy, music only stops at 1am."

"Like: Very good bar/ restaurant. Didn’t like: TV doesn’t have movies, streaming services, nor program information in the guide."

"Room was clean and had a modern design. Draining of water in the sink was too slow and the flush could be quicker as well. Staff was friendly. Parking (there is a fee) can be tight when the hotel is fully booked but is manageable. Overall, good place to stay, especially if you need to be close to the airport."

"Very good"

"The staff was very nice, quick to help and provide information. The location was perfect, near the airport and had many restaurants nearby."

"Serene environment, helpful staff, well maintained facility. I didn't really like the breakfast options."