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"Best hotel"

"Booked a lake view room. Lobby and view from the bedroom were fantastic. Visited the spa and the spa was fabulous, very good massage. Downside was the bedroom was a bit runned-down and felt like staying at a hostel rather than a five star hotel. The sound of the doors slamming from the other rooms disturbed the comfort of the sleep during the night."

"Clean room and good location staff very nice...everything Ok"

"Highly recommended for those who enjoy Chinese traditional garden. Excellent service. "

"The location is the best for sightseeing especially around the west lake. Room is Bit old but clean and good size. Maid at my floor was great. Would stay here again for it’s great location."

"Slightly overpriced hotel close to both subway and the West Lake. "