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"Too much smoke "

"The check in process was horrid. We stood in line for over 30 minutes and were completely ignored. When they finally helped us, the lady who checked us in was rude and had no knowledge of the property, Universal or anything helpful in any way. The room was disgusting! The smell of chlorine and bleach was overpowering in the hallways & in our room. The headboards were peeling and covered in dirt. The bathroom had hairs on the wall and shower that did not come from us. The floor in our room was wet! The proximity to Universal City Walk is not as claims. Or maybe it was the fact that no one could even tell us how to walk there from the hotel property. We got something to eat at the bowling alley. It was not appetizing! It tasted old and greasy. We paid to park at the hotel then we had to take Ubers or pay additional parking at Universal. Overall, I would NEVER stay at this property. I would never let my enemies stay at this property! We will NEVER be back. "

"Yes"

"We showed up at 9:30 at night for our daughters gymnastics competition early the next morning. We woke up to no hot water in the shower and therefore no showers and no time to make other arrangements. "

"This hotel was fine for our needs. Not the cleanest room, and the hotel could use a good upgrade, but decent price and centrally located. "

"Facilities are great. Pool locations excellent. Great daily activities for children. "

"It was clean but outdated. I don’t like carpet in rooms"

"Great place for the budget however some rooms are maybe outdated versus the renovated rooms "

"Planet Hollywood is a grade A Las Vegas Resort "