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"Everything here was excellent, including the staff, the facilities, the room, the view from the room, the food in the restaurants, the pool, the available water toys (kayak, hobbies, ) and the very attention to details that convey that sense of luxury (ie the shampoo, the towel, the soap, the amazing bedding, etc). They are trying to keep the sargassum away with a barrier and partially succeeding at keeping it under control. The beach is relatively small and facing east."

"An earlier check in time would be easier for travelers. The restaurant is not always open for business in spite of their notice of hours of operation."

"Hotel was on a steep hill and room was dated, but very clean, great food, staff, and views were awesome!"

"We prefer the rooms overlooking the West; town side..."

"Old,tired, worn out every thing."

"It’s ok, but not for the price, …it doesn’t convey a sense of luxury. I have also been to the Ritz Carlton in the same island and for a little more you get real feel of luxury, much better service and attention to details. In summary, I would choose it again if the price was half or less."

"Check in was not welcoming or helpful. Tried to put us in a 3rd floor suite. I paid for a walk out lanai on the beach, on the first floor. Our room was very outdated, not very comfortable. Bathtub jet’s didnt work. Also, bath water was brown/taupe color… Soo disgusting. Some staff at restaurant were not personable, or couldn’t multi task orders. Beach was beautiful and so was the ocean. Food & drinks at restaurants were delicious."

"Bugs everywhere termites eating furniture our entire stay Window busted in the Room Shower drain is a hazard sharp metal How this hotel rates 8,6 is a disgrace to this agency and no other complaints I find that shocking "

"I absolutely loved my stay at the Pink Palm. The staff was friendly and my room & balcony provided the perfect space to recenter during my solo trip."