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"I had a very disappointing stay at this hotel. The price was completely unreasonable considering the condition of the facilities. Everything felt extremely outdated, including the gym equipment, which was old and poorly maintained. Cleanliness was also a serious issue. I even noticed bugs on some of the equipment, which was unacceptable. The mattress was very uncomfortable, making it difficult to sleep well during the stay. In addition, the actual hotel environment looked nothing like the photos advertised online. The rooms were poorly soundproofed, and I could clearly hear noise from neighboring rooms and the hallway throughout the night. Overall, this hotel did not meet expectations at all, and I would not recommend it considering the price and quality provided."

"Room was clean and well maintained. Had a quiet and pleasant sleep. The room was good for person like me who have mobility issues."

"Great spot friendly staff. Feel safe. "

"I was booked including breakfast but when I get there they said breakfast isn’t included which is terrible and premium room we regular room. That was upset me never use Expedia terrible"

"nice"

"The staff is very friendly we were welcomed in by Diana.. Any employee we stopped and asked a question were more then helpful in assisting us. One thing I would request would be a microwave in the room. With room service and all the restaurants around it would be nice to have microwave access for leftovers.."

"The stay was enjoyable, staff were helpful, the room was comfortable. Elevators were a little small/crowded but that comes with the age of the building. Built in 1914 as the The Dominion Bank headquarters which also means the hotel has some very nice architectural elements. We stayed in the lower floors which is original building. "

"all is good. planning to book again for next vacation"

"Gorgeous newly renovated suite, the nicest room I’ve ever stayed in! Took advantage of a reduced rate upgrade to a full view of the falls and it was spectacular! Comfy beds and pillows led to the best sleep ever… we even bought the pillows!! Loved the Nespresso machine for that first cup 😄☕️The staff is warm and professional, and dinner at STK was exceptional, although more expensive than we’d normally go for dinner it was a special occasion and really enjoyed the food quality, staff and atmosphere. Overall a great experience 10/10 highly recommend!"