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"Good cost performance, clean, comfortable, nice staff, and very good location. The only (minor) negative point was that there were only 2 washing machines in the hotel, so was a bit of a struggle to use one."

"Clean, spot on service "

"Very nice room. "

"Room was very clean and of a good size. Staff were very polite and professional. Location of the hotel right across the road from Nagano station. Lots of shopping and eateries nearby. "

"Located about a 5 minute walk from Nagano station. Quick check in. Good size room, comfortable and clean. Purchased breakfast buffet and it was very good with lots of variety. Surrounding area is good with lots of shopping. "

"We stayed in the Standard Double Room, Non Smoking (No Extra Bed, 18 sqm). The room was clean, practical, and slightly more spacious than typical business hotels. The bathroom had a small bath tub, which is customary, and a humidifier was provided where you add your own water before switching it on. Amenities such as coffee, toothbrushes, and combs were available at the lobby’s self-service corner. Check in was smooth and the hotel already had our Expedia reservations prepared. As with most Japanese hotels, copies of our passports were taken during registration. The hotel also provides coin laundry facilities along with vending machines for drinks and beer. The location is convenient, a short walk from Matsumoto Station and within walking distance to Matsumoto Castle. While there is a shopping mall right beside the hotel, it is currently closed. The nearest active mall is further south, closer to the bus terminal. Overall, Richmond Hotel Matsumoto provided a comfortable stay in a well connected part of the city."

"Clean room, excellent staff, large room, high end amenities, great location to visit Matsumoto castle."

"Clean"