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"Delighted with our room! It was very clean and fresh and well stocked with tea/coffee/chocolate, plus toiletries. The shower was easy to use, the water hot and plentiful, and the towels were thick and fluffy. The bed had a feather duvet which made it very luxurious and super cosy! The staff we met were polite, helpful and a credit to the company. We didn't use Restaurant next door for breakfast, but we did have an evening meal there (a cheese burger - two patties - and a chicken parmo - breaded chicken with tomato puree and garlic and cheese topping). The food was hot, the portion size generous and fantastic value for money. This place is ideal for visiting Beamish, or the Tanfield Railway (like we did). Seriously can't recommend it enough!"

"very good sleep and stay"

"Didn’t use the spa for anything other than breakfast but the service and food were good"

"Rooms a bit dated but fine and comfortable. Smart TV recently installed which was good addition. Staff very helpful and approachable. Food good. Bar busy as a popular wedding venue. Third stay here and will return again. Good value and great location. "

"Very friendly and helpful staff, a nice casual not stuffy place to stay with great breakfasts . A feature room is well worth the upgrade."

"Fabulous big room, we were upgraded and was a treat for our wedding night so we were absolutely delighted. Spotlessly clean, massive comfortable bed. Plenty of hot water for the jacuzzi bath, soft fluffy towels. Everything was first class. "

"Very convenient location. Staff at reception and breakfast are friendly and helpful."

"Overall the hotel was clean and comfortable. We felt that they were short staffed in the evenings. We ate in the hotel restaurant on our first evening and it was disappointing. Our first 3 choices of starter (out of 8 on the menu) were not available. The mains took almost an hour to arrive and when they did, none of our 4 meals was hot. The best was lukewarm but we were too tired and hungry to send anything back. Only 2 staff covering the bar and restaurant was not enough, and we had to queue at the bar for wine for the table."

"Amazing place fantastic staff "