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A little Gem in Santiago. Really enjoyed our stay.

If you’re staying over in Puerto Natales I would recommend this hotel without hesitation. It exceeds expectations on every level. We stayed in room 12 which overlooked both the main street and also the sea, it being dual aspect. Great value for money and a free welcome drink greated us at the bar located on the 4th floor.

We had an apartment for 4 daya and we liked how quiet it is. When we visited in late October, the pool was in the shade most of the time so we didn't get to use it. The underground parking is a little confusing if you haven't been to the property before. There were plenty of spaces parking overall which was what we were looking for at this location. The reception spoke perfect English. We would stay again.

I had a great stay at Castillo Rojo, the stuff is very helpful and welcoming, the building is charming and very clean.

Super accommodation, great sized room. We were there over a week so the room size was important. Seating on the terrace overlooking the lake and by the pool in the sun. Very friendly staff.

My wife and I have stayed in this hotel several times over the years and after 5 years or so we find it unchanged in the positive sense. Very accommodating staff, and all the services very accessible. We stayed on the 18th floor which has access to the upstairs lounge. All very nice.

I’m frequent traveller where I spend much time in hotel stays, and this hotel is one of those I will definitely go back to again Service, location and the help of staff is amazing

Stunning hotel in a lovely area of Santiago. Our room was spotless and the restaurant food was delicious. Loved the swimming pool to relax by after a day exploring. The front desk staff were also super helpful. Highly recommended.

Very comfortable stay. The rooms are modern and the beds have duvets instead of blankets, which we really liked. Nicholas at reception was incredibly helpful and kind when checking us in. First time ever we have had staff speak Dutch to us at a foreign hotel.😍 Only point of improvement would be breakfast, the juice was not fresh but the kind with lots of added sugar and only runny scrambled eggs, no boiled eggs or the option of an omelette. These are minor things and we would definitely stay...

Good hotel not far from the airport, evening meal was good as was the breakfast. Shuttle service very efficient, would stay again if we were in Santiago.

Excellent

Room was large and very clean, the staff were helpful. I liked the carafe in the room and water station in the hall to fill it up great idea. Breakfast was fantastic with a large variety of food. Excellent location.

Helpful staff. Food in the dining room was good, but sometimes the service in the dining room was very slow. Staff in other areas - housekeeping, reception etc could not be faulted.

Very convenient for the airport and a high standard all round, though the decor is slightly tired in places

This is one of the best hotels I have stayed in abroad and in the United Kingdom. Excellent professional service with fabulous surroundings and facilities. Food and drink options excellent. Welcoming and very friendly the staff are this hotel. Nothing is too much trouble 10/10 🇨🇱