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"lovely hotel good location, shame expedia confirmation did not state that breakfast was included as it was but was not mentioned on the booking email. "

"Welcoming staff, Room was very comfortable and housekeeping was excellent room made up to a high standard every day of stay. Breakfast was very good ate in restaurant 2 nights of stay food was really nice. Excellent location on seafront near electric tram and steam railway To sum up we all have enjoyed our stay at the Empress hotel"

"The hotel is very dated, not very clean and not maintained very well. Stayed there because it was a Best Western, but it wasn't of the same quality of a Best Western Hotel. The elevators were reliable, front desk not very friendly. Glad I was able to store my luggage prior to checking in to another hotel nearby for the TT races."

"🤗"

"A greet hotel In terms of value, but beware! We arrived and were taken to another building, that they use, but is NOT the HQ hotel as seen on the images. Our room was 3 levels up some very narrow steep stairs, with a 22kg suitcase, no lift and no offer of help, even if I am 65 yr old. The room was dark, and single beds,instead of a double. We asked for a move and after a while were offered a nice room, 1st floor, in the main hotel building, which had a lift. Also the surrounding area is littered...

"Just checked out from a six-night stay here. LOVED my room - a business room with a sea view. I normally don’t get too hung up on sea views but this one was special. Spent a lot of room time sitting in my little alcove with its big bay windows, staring out to sea and the Tower of Refuge, contemplating the tides. Perfectly located. Great for walking along the beautiful promenade and shopping along the Strand. Lots of restaurants and shops nearby. The staff were wonderful and super helpful....

"Personeel was erg aardig en gezellig. Mochten zelfs ebikes binnen opladen. Super gastvrij."

"The breakfast was brilliant "

"All the staff were very helpful and friendly. Breakfast was excellent with a great choice. Rooms were bright and very clean."

"Well decorated establishment ,a compact room with all the necessary facilities. Staff were welcoming and helpful. Situated within easy walking distance/ public transport of the town facilities, theatre, cinema."

"Great Location, rooms were clean and bed was comfortable but room was very basic. An older building so one has to live with certain limitations. No Wifi available on 2nd floor. Shower was low pressure and did not get very warm. However all things considered would stay here again."

"Staff very helpful. Room clean. Bed comfortable "

"Breakfast staff slightly off-hand but breakfast good. Room, shower, bed all very good."

"It was a wonderful experience. Perfect."

"Best hotel on the Promenade. Elegant, dark wood, beautiful artwork. Clean rooms. Nice restaurant and bar. Claire, Tim & Tony run a top notch hotel. Love it. ❤️ Jack is an ace in the bar and restaurant 👌. Only slight 'complaint' I can imagine is, They should offer better pillows or different types, goose or foam would've been better than current pillows. Would highly recommend."

"Great area and charming hotel. Great pub and restaurant."

"Nice place"

"Dora was very kind. The room was fine."

"The property is in a great location with easy access by public transport from the airport. The staff were friendly and professional. Breakfast was excellent and the free bottled water a bonus. A couple of gripes though the ensuite was very small and needs some TLC the tiles and shower need replacing and the toilet brush was not clean. Also we were only give one key this meant we had stopped stay together all the time. We also managed to lock ourselves out and had to wait nearly 2 hours fro staff...