Search Hotels Near Denbies Wine Estate, Dorking

"It was good , staff was nice too"

"We stayed here overnight for my dad's 80th event. The hotel was recently renovated and the events team were helpful during the booking and setting up process. However, this is where it ended. This hotel is clearly under pressure to cost cut and it shows everywhere. For the event, while the room was set up fine, the catering was awful - woefully under catered and the quality was terrible considering the cost. We complained and we were told that they had been instructed not to 'over cater' for events, so they count out every canape (despite cancellations, there weren't enough). The canapes were so miniscule that even if they had counted them, they weren't enough for one per person. They brought out some more food but by that point people had got beyond being hungry. What came out was so low quality, it was like it had been dumped out of Costco onto a tray. The hotel room was nicely furnished but the energy saving lights are so dim you can't see anything, there was hardly any shower gel in the bottle, the bath was slippery, and the temperature was hard to control. There was a bottle of water and glasses with a plate left outside the room the whole time we were there. The worst was the breakfast though. There isn't enough space in the restaurant for the number of guests so there's a long queue. Then there is no food - same as the event the night before - just nothing to eat, and what was there was cheap and poor quality. Overall disappointing."

"Beautiful hotel, clean, attentive staff, everything you need, definitely recommend and definitely will re-visit. "

"A beautiful hotel set in equally beautiful surroundings. Staff were wonderful. Food in restaurant was five stars. We will be back. Perfect hotel to stay for walks around area. Cannot recommend enough."

"This hotel was in a beautiful location with stunning grounds (which needed a bit of maintenance). the bar, reception, restaurant & seating areas within the main hotel were beautifully updated but I stayed in a room out the back in a separate wing and my patio door was broken and could not be locked so i had about 1/2 hours sleep - worrying about someone coming into my room. This whole block needs serious renovation. All in all though the room - even though it needed a complete update, the bed was comfortable and the linen on the bedding was lovely. Lovely meal in the restaurant & the breakfast was delicious"

"We have a wonderful stay! Hosts are nice and the place/bed is comfortable."

"Pictures on Hotels.com are misleading! It has pictures of the bar in grand rooms but this is in a separate building not open to the public and the bar here was only for events. These pictures should not be attached to this hotel. It’s like putting pictures of The Savoy bar on a Premier Inn site. How is this allowed."

"The rooms were very spacious and made to feel very cosy. Beds very comfortable. Staff very accommodating and helpful. Very clean."

"I was little disappointed as when I booked through hotels.com platform,they advertised it as breakfast included free but then when I arrived at the hotel, I was told breakfast was not included. They didn't tell me the cost of the breakfast until I asked, neither was I given a receipt of my payment made (I should have asked but I had three little kids to sort out and it slipped out of my mind) The room was stuffy, there was a fan which only had speed control and didn't do a great job. Not many family rooms available, I called the reception a week prior and I explained that I had three children whom I wasn't happy to put in their own room due to age, I was told it would be fine and they would put two beds but only gave us one due to the room size, so three of us had to squeeze in 1 double bed. The pool was descent size but not great when some adults wanted to swim laps so closed of half of the pool to do so, leaving the other rhalf crowded. Breakfast was good and the sitting areas were pleasant to relax. The staff was friendly, the check in was stressful as they only had 2 desks which meant there was a queue till outside. I was expecting the reception area to have been bit more spacious. Overall was good but I wouldn't say grand for what the room charges were. "