โรงแรมใกล้คริสตัล ไอซ์ พาเลซ, San Antonio

"The room keys were not properly created and had to be reset. Housekeeping comes every second day, although this wasn’t communicated at check in. The person at the front desk was not overly accommodating. The hard surfaces on the hotel room floor were sticky and dirty. Never again will I stay at this property."

"Great stay, clean safe parking lot. "

"This was a solo trip for me, just for a single night. The staff was courteous and friendly. Check-in was a breeze and parking was easy, directly in front of the entrance. The room was on the bottom floor, right next to the kitchen and breakfast area. Waking up like a fat kid to the smell of pancakes and waffles! The room itself is starting to show its age, carpet looks worn and old. Bed and pillows were comfy. Overall, just fine for a 1 night stay. The area seems safe, it’s directly alongside...

"Fine"

"Very old building needs an update and breakfast was not great, customer service was good but the buildings furniture was old and looked dirty"

"The rooms were clean. Staff was very polite. They took a coffee maker out of my room and never returned it, but they had fresh coffee in the morning on the breakfast bar, which had plenty of food and it was clean, scrambled eggs and sausage. They did have a waffle maker everything wasclean and nice. I recommend this "

"Windows have plastic mini blinds and do not keep the bright outside lights from disturbing sleep. The elevator does not work and I was given a room on the 4th floor, even though I reserved a handicap accessible room. After the 3rd day of complaining, I was moved to a handicap room on the first floor. The bed was so low to the ground (about 10 inches) there’s no way someone with limited mobility would be able to ambulate from bed to wheelchair or walker. Also, shower did not work at all. Only way...

"Clean room and good breakfast"

"Roaches In room hole in wall in bathroom "

"Clean room and staff very welcoming "

"While I didn't utilize it this stay, I love the indoor pool. The gym is right next door to the pool, so one can get a good workout in, then hop in the pool to cool down. The pool is a great size to swim some laps, too. The breakfast spread isn't bad at all. This was my 2nd stay here, and my only gripe is that the refried beans at breakfast are a tad watery. But that's my only gripe. The staff has always been helpful, the property is clean, and the location is great as you're close to the Rim...

"Old , dirty,"

"This staffs are great, But the breakfast is terrible same thing every morning. Overall the staffs are good."

"The staff was nice and the room was very clean "

"Dirty. Room was gross. Times in bathroom were loose and coming up, room had stains throughout, there was a leak when you enter the hallway inside that the water was being caught by a trash bin, some motor parts were tucked in a corner of the inside, smelled like weed in the hallways, the carpeted stairs and hallways were filthy, a dead roach was in the corner for the 2 days i was there. Will never stay there again. "

"When they say breakfast, they actually mean stale Cheerios, and watered down coffee. When you finally get into your room, you get hit in the face with a wall of smoke smell, we had to run to the store to get deodorizer and Lysol because we were scared to sleep in the bed. We made sure to wipe down every surface when we got back into our room because every time we got back into our room, there was a roach crawling around either on the counter or the floor."

"Hicieron los cuartos a la mitad, no tendieron la cama"

"Except for the super loud music from a close by venue /bar it was a great stay. The music didn’t bother us but it may bother others . I ask for an extension and was granted two more hours at no charge Very content"