โรงแรมใกล้คริสตัล ไอซ์ พาเลซ, San Antonio

"It’s nice and staff are friendly and well trained but you will have to deal with faulty issues. The door scanners are falling off and while it was raining, water leaked into the room from the ceiling and around the AC. There was no manager on site so we had to stay in the room with wet furniture."

"Loved the front desk clerk he remembered by daughters name and that it was her birthday! I believe his name was lance. Loved the happy hour and the breakfast. Will definitely stay at embassy suites again. Only bummer is because i booked with Expedia i didn’t get Hilton points"

"Breakfast could have been better"

"Do NOT book!!! Horrible hotel!! We checked in and when walked in the room it smelled musty and humid, the carpet by the AC was wet. When I went down to the front desk and told them about it they came up to check it out and what I was told was “the AC has been running a lot because it’s hot in Texas” duh I live in Texas so I know. We tell the guy that we are not talking about how cold it is, the concern was the carpet was wet it smelled humid and musty, traveling with 3 kids, 2 with asthma...

"El desayuno se paga aparte , el piso del baño estaba levantado creo que me dieron el peor cuarto que tenían! Me eh estado en hoteles más mejores que este y más barato y con desayuno gratis"

"The clerk was a little weird about things to do in the area but past that it was great"

"Elevator was broken, hot tub was cold, pool had too much chlorine. Room was fine and staff was great."

"Lighting didn’t work, carpet was ripped and old. Had a weird smell to it. Had to spend the night there due to surgery very early morning. Only stayed 5hrs on the property. Needs some Love and renovation the property."

"The pictures don’t match the actual room. The kitchen didn’t have any supplements, no plates, silverware, glass etc. The bathroom shower was leaking. Overall needs a lot of maintenance and upgrades."

"Love the pool!"

"After a long day at SeaWorld, we got back to the hotel and the electricity in the facility was off. We had to quickly find a new hotel for our family stay that night. We were so disappointed."

"At 3pm, I checked into our room. Upon arriving to our room, I noticed the shampoo/conditioner bottles in the shower were empty. I called down to the front desk and let them know. She said she would bring them down in about 30 minutes. At 8pm, still nothing. I went down and they gave me a new bottle of shampoo and a bigger, different brand of conditioner. The next day, when room service came, they took the bottle of conditioner out of the room. When I got back, I had to go back to the front desk...

"Building needs maintenance, breakfast could be better."

"They don't have breakfast anymore, but when you make the reservation is offered, tv wasn't working, so I was disappointed whit the service 😔"

"My car was keyed from front to back on the right side. I have a pearl vehicle suv and is very noticeable was told even though there is parking extra charge there is nothing they can do. They security for nothing. I feel very frustrated and angry."

"Ok"