"One of the worst hospitality service ever. Won't get a towel, bedsheet or toiletries. No cleanliness and smelly dusty rooms. No room service. Swimming pool with decayed leaves and house full of mosquitoes. Broken room locks and the bonus is you won't get water in toilet. Needless to say a poor management by owner and totally irresponsible behaviour. Please don't waste your money by looking at beautiful pics of the villa. Save your money for better stay. Even worst hotels will give better...
"Great location in Fort, excellent facilities, friendly staff. The breakfast was not included in our reservation, and it was not worth the price. Lots of options, but uneven for a four star hotel: in a tropical country, only mediocre papaya and watermelon as fruits, and industrial juices? Margherine instead of butter? And the tech side (robots for room service) is a silly gimmick."
"Love the place. Although it is a hostel, it felt more like a hotel. Was given a large family room, with a private bathroom which was perfect for my wife and 2 kids. The location is very convenient. Walking distance to 3 major attractions in Colombo. The only drawback There are no places to eat in the area."
"This hotel is my regular choice every time I travel to Sri Lanka. The lobby and rooms are nicely designed with wooden handwork, and the staff are always smiling and friendly. This is my oasis, especially after a long, bustling business trip in other South Asian countries. "
"Amazing stay at what used to be the president’s mansion. Located in Colombo 7 with most of the embassies and other mansions. Staff were wonderful and the room was huge. Deep bath with jets provided too. "
"I've had an excellent experience during my stay at the Sheraton Colombo Hotel. The room, facilities, dining, and service have been impeccable. The staff are consummate professionals, especially housekeeping, most notably, Udayangani, who has provided the best possible quality service one could expect. Many thanks to the hotel and staff for their enormous hospitality! I am very grateful and highly recommend the Sheraton Colombo Hotel for anyone considering Colombo for business or pleasure."
