4/10 แย่
Behnaz
เดินทางเพื่อธุรกิจ
22 ธ.ค. 2025
ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
I normally have a great experience in all Sofitel hotels that I travel to for work . Today I walked to the reception to speak to the closes person to me who had no client in front of him wearing a concierge outfit . As I asked him the question of what time the breakfast is over and where are the meeting room ? he asked me to go speak to the other young man as he was busy . Really ? The young man who was absolutely delightful helped me with all my questions and answered my question by telling me I can also use the business center upstairs for all my meetings. I thanked him and went upstairs into the meeting room and took the first room as I was told no reservation is required. My meeting started and I was having a very important presentation where this very rude lady just walked in without knocking and even though she saw me presenting, she interrupted me and said, “Do you have a reservation because I need to show the room to some people? She was an event person.” The body language and demeanor were extremely offending . I then told her I was told no appointment is required for the room and she said, “Well, I have a showing and stayed in the room for me to leave and I said, “Can you give me a second so I finish?” Where in the world is such a thing normal ? Walking into a room seeing someone present and interrupt me in front of my guest and ask me to leave and stay for me to leave ? I’m not a thief but a great guest of Sofitel . That was the worst experience and I hope someone
Behnaz
เข้าพัก 2 คืน, ธันวาคม 2025
