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"I am writing to formally request a full refund for our recent stay at your property, as the conditions were unacceptable and far below the standards expected of an Embassy Suites hotel. During our stay, we experienced multiple serious issues: No towels were available at the pool on several occasions. Mold was present in the bathtubs in two different rooms. Both rooms had broken tub stoppers. Towels provided were old and felt like worn rags. We found hair inside the drawers, which prevented us from unpacking. Breakfast service used plastic utensils, which was unexpected for this level of hotel. Upon late check-in, the lobby floor was being mopped, and we were asked to wait until it dried before checking in. There was a persistent unpleasant odor in the room. Furniture, including couches, appeared run-down and poorly maintained. We initially raised concerns and were moved to another room; however, the same issues were present there as well. This occurred late at night, leaving us with no reasonable option but to remain and endure the conditions. Most concerning, due to the mold and non-functioning tub stoppers, we were unable to safely bathe ourselves or our children during the entire stay. This created a significant level of discomfort and concern for our family. Given these circumstances, I believe a full refund is warranted. The experience did not meet even basic cleanliness and functionality standards, let alone those associated with your brand. "

"Market in lobby poorly stocked. No bottled water available. Loud noises from outside and upstairs. Parking is limited. We specifically asked for no housekeeping and when we returned to the room it was obvious someone had cleaned and straightened up. We will choose a different property next time we visit Palm Springs."

"Everything looked clean around the property but we found a large cockroach in our room located on the 4th floor on the first night. It ran under the bed before we could catch it. It was the only one and we didn’t see it again for the rest of our stay. It is the desert so it’s to be expected, but I can’t lie that it made me uncomfortable in the room the rest of our time there. Other than that everything was great. The drinks at the pool bar were awesome! "

"The room has some smell and the air conditioner is very very very loud. Otherwise, the stay was good. "

"Clean room, great staff, nice golf course view, pool and hot in were great. Kids had a great time and so did we! Bar at the pool was a plus. Will stay here again. "

"You get what you pay for. The rooms were clean but kind of small. A good plane to stay on a budget. Can't beat the price for what you get. "

"Didn’t have my room clean the I booked so ended up in a king instead of two queens. The pool was filthy and staff just said they were short staffed…pool was so cloudy and dirty it was concerning "

"Clean hotel friendly staff I love it stayed here several times and will be back"

"We loved the hotel room and being able to have two rooms and the kitchen was great for our trip. We were a little bit disappointed with the breakfast options. The drinks and coffee were great. We would recommend having more choices with the eggs like where they're more fully cooked or being able to have a hard boiled eggs as an option and more fresh food available. We would also recommend having some pool toys or floaties for kids to use in the pool so that parents don't have to carry that in the car. "