Sauna, steam room, Turkish bath/hammam, body treatments, hydrotherapy

Reviews of Oleo Cancun Playa All Inclusive Resort

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 608 out of 1257 reviews" "
Rating 8 - Good. 309 out of 1257 reviews" "
Rating 6 - Okay. 169 out of 1257 reviews" "
Rating 4 - Poor. 88 out of 1257 reviews" "
Rating 2 - Terrible. 83 out of 1257 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Dinh Gia, Stanton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of us have a relax, convenient and happy time together while staying in this resort.
Stayed 6 nights in May 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach, decent restaurants.
Stayed 7 nights in Mar 2024

8/10 Good

Daljit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Marta

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Front desk are not Enthusiastic to help Guest. They make you feel like you’re asking for to much. The only person that was very pROFESSIONAL was Pedro the Waiter by the pool. He was Awesome great service. Front desk need Customer service training, very disappointed.
Stayed 4 nights in May 2024

8/10 Good

melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach view
Stayed 4 nights in May 2024

6/10 Okay

Christina

Travelled with family
Disliked: Property conditions & facilities
The room has a great view of the ocean but it is relatively small. The buffet is small. The facility seems old. We enjoyed the Hakka Restaurant.
Stayed 1 night in May 2024
Response from Guest Service on 18 May 2024
Dear Christina, I appreciate your acknowledgment of our team members, and I also want to express gratitude for highlighting our restaurant "Hakka" It brings us great joy to pamper you with excellent service and delightful dishes.The entire ÓLEO family wishes you a safe journey back home and looks forward to having you with us again soon.Sincerely,Guest Services

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time ever in Cancun. Oleo and Cancun did not disappoint. All inclusive. Was amazing. The staff was amazing and so friendly. When we first got to the resort we were greeted at the front by Isac and who got us drinks and then set down with Martha who got us signed in she was absolutely the nicest lady. I will say we looked at a lot of resorts and done our research but for some reason I kept coming back to Oleo Resort. I'm so glad we did. If you are looking I highly recommend this place. Our room was perfect. Only thing I can say bad and its not actually bad is they only give you 2 towels and 2 wash clothes yes you can request more the next day but I just like to have enough where I don't have to be a bother . So book your stay with Oleo you won't regret it we sure didn’t.
Stayed 4 nights in May 2024
Response from Guest Service on 18 May 2024
Dear Jack. We are delighted to know that your stay was wonderful and exceeded all yours expectations; our main objective is to ensure that all our guests have the most pleasant memories on their return home.Thank you for your congratulations and for your kind comments. Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.It will be an honor to be able to have the pleasure of receiving you againThe ÓLEO family wishes a safe return homeSincerely, Guest Service

8/10 Good

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the second time that we stayed at the Oleo and it was super fun. The staff are kind and friendly and it feels very safe and secure. The food is subpar, but it's still fun to get dressed nice and have dinner. We enjoyed our time at the Oleo!
Stayed 5 nights in May 2024
Response from Guest Service on 18 May 2024
Dear Brendan, Thank you very much for choosing to stay with us and taking the time to rate your experience. We are delighted to read that you enjoyed your stay, the quality of our food, and the efficiency of our artist services.Your feedback is of great importance to us as it allows us to continuously improve and create memorable moments for our guests, ensuring they feel the warmth of our hospitality every day.We will be more than happy to welcome you again soon. The ÓLEO family wishes you a safe journey back home.Sincerely,Guest Services

10/10 Excellent

Raizel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place! Very quiet and relaxing. 10/10 would recommend
Stayed 3 nights in May 2024
Response from Guest Service on 16 May 2024
Dear Raizel, Thank you very much for your visit, trust and take the time to write your experience, the Óleo family already miss you and we will be happy to see you back.Our best wishes to you,Sincerely, ,Guest Service

2/10 Terrible

Aelyn, Labelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a VIP resort. They scam you and will take your money and charge you triple the price at hotel. Service was horrible sat outside for about 30 minutes while host saw me sitting did not come ask me if I needed anything or if I wanted water or food their response was that outside table is for guests with dogs. RIDICULOUS
Stayed 2 nights in May 2024
Response from Guest Service on 16 May 2024
Dear Aelyn, Thank you for contacting us, we are sorry for not having met your expectations, we made sure that you felt like VIP guests of Expedia, we are sorry for not having met your special requests, it is important to remind you that the ALMAR restaurant is a specialty restaurant for dinner and a formal-casual dress code is required, you were invited to return once fulfilling your dress code since you were wearing a bathing suit and were wet, we worked hard to meet the needs and expectations of our guests but this time we fell short .The ÓLEO family wishes you a healthy return home,Kind regardsGuest service

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 2nd time staying at the Oleo Cancun. A big thanks to Yerry, Raul, Enrique, Antonio, & Cesar for making this trip fantastic! Going to miss you guys!
Stayed 7 nights in May 2024
Response from Guest Service on 16 May 2024
Dear Luis, Thank you very much for choosing to stay with us again and taking the time to rate your experience. We are delighted to read that you enjoyed your stay, the quality of our food, and the efficiency of our artist services.Your feedback is of great importance to us as it allows us to continuously improve and create memorable moments for our guests, ensuring they feel the warmth of our hospitality every day.We will be more than happy to welcome you again soon. The ÓLEO family wishes you a safe journey back home.Sincerely,Guest Services

8/10 Good

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all inclusive resort in Cancun.
Stayed 6 nights in May 2024
Response from Guest Service on 16 May 2024
Dear Jenna, Thank you very much for your visit, trust and take the time to write your experience, the Óleo family already miss you and we will be happy to see you back.Our best wishes to you,Sincerely, ,Guest Service

10/10 Excellent

India

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Apr 2024
Response from Guest Service on 16 May 2024
Dear India, We are delighted to know that your stay was wonderful and exceeded all yours expectations; our main objective is to ensure that all our guests have the most pleasant memories on their return home.Thank you for your congratulations and for your kind comments. Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.It will be an honor to be able to have the pleasure of receiving you againThe ÓLEO family wishes a safe return homeSincerely, Guest Service

10/10 Excellent

Blesille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all inclusive thing is a plus plus for me😂
Stayed 2 nights in May 2024
Response from Guest Service on 9 May 2024
Dear Blesille, Thank you very much for choosing to stay with us and taking the time to rate your experience. We are delighted to read that you enjoyed your stay, the quality of our food, and the efficiency of our artist services.Your feedback is of great importance to us as it allows us to continuously improve and create memorable moments for our guests, ensuring they feel the warmth of our hospitality every day.We will be more than happy to welcome you again soon. The ÓLEO family wishes you a safe journey back home.Sincerely,Guest Services

10/10 Excellent

Leszek

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay
Stayed 3 nights in May 2024
Response from Guest Service on 9 May 2024
Dear Leszek, Thank you very much for choosing to stay with us and taking the time to rate your experience. We are delighted to read that you enjoyed your stay, the quality of our food, and the efficiency of our artist services.Your feedback is of great importance to us as it allows us to continuously improve and create memorable moments for our guests, ensuring they feel the warmth of our hospitality every day.We will be more than happy to welcome you again soon. The ÓLEO family wishes you a safe journey back home.Sincerely,Guest Services

10/10 Excellent

TARA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!!
Stayed 3 nights in May 2024
Response from Guest Service on 9 May 2024
Dear Tara, Thank you very much for your visit, trust and take the time to write your experience, the Óleo family already miss you and we will be happy to see you back.Our best wishes to you,Sincerely, ,Guest Service

10/10 Excellent

Syandene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Service on 13 May 2024
Dear Syandene, Thank you for your kind rating, continue enjoying our handmade hospitality.We remain at your disposal.Guest service

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 5 nights in Apr 2024
Response from Guest Service on 6 May 2024
Dear Vanessa, We sincerely appreciate you taking the time to rate our service! We are glad to know that you had a positive experience. We hope to have the pleasure of welcoming you again.SincerelyGuest service

10/10 Excellent

Sirajuddin

Liked: Amenities
We were in Oleo Cincinnati for 7 days in April,2024, the resort was clean, food was good. We really enjoyed staying in the resort and I highly recommend this resort.
Stayed 6 nights in Apr 2024
Response from Guest Service on 6 May 2024
Dear Sirajuddin, Thank you very much for choosing to stay with us and taking the time to rate your experience. We are delighted to read that you enjoyed your stay, the quality of our food, and the efficiency of our artist services.Your feedback is of great importance to us as it allows us to continuously improve and create memorable moments for our guests, ensuring they feel the warmth of our hospitality every day.We will be more than happy to welcome you again soon. The ÓLEO family wishes you a safe journey back home.Sincerely,Guest Services

10/10 Excellent

Owen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We came as a pretty big group of young couples and had an outstanding experience. The food was so good with many options from Japanese style sushi to Mediterranean. The staff especially was spectacular. They were all so kind and really added to our trip. One night we were even surprised with a custom desert. Gerry and Antonio made our bar visits very exciting with all the custom drinks and happy interactions. The rooms and resort as a whole were kept very clean. I am very impressed and would highly recommend.
Stayed 6 nights in Apr 2024
Response from Guest Service on 6 May 2024
Dear Owen. Thank you for choosing to stay with us. We are delighted to hear that you had an excellent rest during your time with us.I appreciate your acknowledgment of our team members, and I also want to express gratitude for highlighting our restaurants. It brings us great joy to pamper you with excellent service and delightful dishes.The entire ÓLEO family wishes you a safe journey back home and looks forward to having you with us again soon.Sincerely,Guest Services

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Service on 6 May 2024
Dear Martha, We sincerely appreciate you taking the time to rate our service! We are glad to know that you had a positive experience. We hope to have the pleasure of welcoming you again.SincerelyGuest service

10/10 Excellent

Silvana

Stayed 3 nights in Apr 2024

8/10 Good

Shreena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service on 6 May 2024
Deat Shreena, We sincerely appreciate you taking the time to rate our service! We are glad to know that you had a positive experience. We hope to have the pleasure of welcoming you again.SincerelyGuest service

10/10 Excellent

Khelan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Oleo Cancun Playa All Inclusive Resort was truly exceptional. With serene sea views offering a peaceful retreat, and the resort's convenient proximity to the bustling strip (just a 15-minute bus ride away), my experience was both relaxing and invigorating. The culinary offerings, though not extravagant, were satisfying, and the free-flowing drinks added to the enjoyment. However, what truly stood out was the staff's genuine warmth and hospitality, making me feel instantly at ease. The onsite assistance with coordinating activities like ATVing and ziplining added an exciting dimension to my stay, enhancing the overall experience. While there were minor imperfections, they were overshadowed by the abundance of positive experiences. Overall, my time at Oleo was unforgettable, and I eagerly anticipate returning for another delightful getaway.
Stayed 5 nights in Apr 2024
Response from Guest Service on 6 May 2024
Dear Khelan, We are delighted to know that your stay was wonderful and exceeded all yours expectations; our main objective is to ensure that all our guests have the most pleasant memories on their return home.Thank you for your congratulations and for your kind comments. Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.It will be an honor to be able to have the pleasure of receiving you againThe ÓLEO family wishes a safe return homeSincerely, Guest Service

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Smaller resort was nice but food & bar scene were just ok. Majority of our group had stomach issues from dining and the only night time bar was essentially a lobby.
Stayed 9 nights in Apr 2024
Response from Guest Service on 30 Apr 2024
Dear Christopher, Thank you very much for staying with us and taking the time to write your comment.Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.The entire ÓLEO family will be more than happy to welcome you back.Our best wishes to you,Guest Service

10/10 Excellent

Dipal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Service on 30 Apr 2024
Dear Dipal,We appreciate your visit and your rating,We hope to see you in the near future,Kind regardsGuest service

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel is very courteous and professional. Thank you.
Stayed 7 nights in Apr 2024
Response from Guest Service on 30 Apr 2024
Dear Laura, We truly appreciate your choice to stay with us and taking the time to share your valuable feedback!Please be assured that your opinion is crucial to us, and we are already taking proactive steps. We have forwarded your suggestions to the relevant departments to actively address the mentioned details. The ÓLEO family not only wishes you a safe journey back home but also looks forward eagerly to the opportunity to provide you with an even more exceptional experience in the future.Our best wishes to you,Guest Services

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Not a lot going on, very quiet. Not a lot of places to walk, food selection is minimal. Do love that food and drinks are brought to you on the beach and in the pool area, that’s pretty nice!
Stayed 3 nights in Apr 2024
Response from Guest Service on 29 Apr 2024
Dear Rebecca, Thank you very much for choosing to stay with us and taking the time to rate your experience. We are delighted to read that you enjoyed your stay, the quality of our food, and the efficiency of our artist services.Your feedback is of great importance to us as it allows us to continuously improve and create memorable moments for our guests, ensuring they feel the warmth of our hospitality every day.We will be more than happy to welcome you again soon. The ÓLEO family wishes you a safe journey back home.Sincerely,Guest Services

10/10 Excellent

Janelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always helpful, extremely friendly and welcoming!
Stayed 4 nights in Apr 2024
Response from Guest Service on 27 Apr 2024
Dear Janelle, Thank you very much for choosing to stay with us and taking the time to rate your experience. We are delighted to read that you enjoyed your stay, the quality of our food, and the efficiency of our artist services.Your feedback is of great importance to us as it allows us to continuously improve and create memorable moments for our guests, ensuring they feel the warmth of our hospitality every day.We will be more than happy to welcome you again soon. The ÓLEO family wishes you a safe journey back home.Sincerely,Guest Services

8/10 Good

Steven

Stayed 4 nights in Apr 2024
Response from Guest Service on 27 Apr 2024
Dear Steven, Thank you for your visit and your rating.The Óleo family wishes you a safe return home and hopes to have you again in the near future.Kind regardsGuest service

10/10 Excellent

Daisy

Stayed 4 nights in Apr 2024
Response from Guest Service on 16 May 2024
Dear Daisy, Thank you for your kind rating, continue enjoying our handmade hospitality.We remain at your disposal.Guest service

10/10 Excellent

Nelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised at the service and accommodations, better than expected. Property is small but cozy.
Stayed 3 nights in Apr 2024
Response from Guest Service on 25 Apr 2024
Dear Nelly, Thank you very much for choosing to stay with us and taking the time to rate your experience. We are delighted to read that you enjoyed your stay, the quality of our food, and the efficiency of our artist services.Your feedback is of great importance to us as it allows us to continuously improve and create memorable moments for our guests, ensuring they feel the warmth of our hospitality every day.We will be more than happy to welcome you again soon. The ÓLEO family wishes you a safe journey back home.Sincerely,Guest Services

6/10 Okay

Joselyn

Stayed 3 nights in Apr 2024
Response from Guest Service on 16 May 2024
Dear Joselyn, Thank you very much for staying with us and taking the time to write your comment.Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.The entire ÓLEO family will be more than happy to welcome you back.Our best wishes to you,Guest Service

6/10 Okay

Zlatko

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service on 25 Apr 2024
Dear Zlatko, Thank you for staying with us and for your rating.We will be happy to have you in the near futureGuest service

10/10 Excellent

Osaro Newton

Nice staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Kervens

Stayed 3 nights in Apr 2024
Response from Guest Service on 16 May 2024
Dear Kervens, Thank you for your kind rating, continue enjoying our handmade hospitality.We remain at your disposal.We wish you happy holidaysGuest service

10/10 Excellent

Jeiko, Havertown

Liked: Cleanliness, staff & service, property conditions & facilities
Overall would recommend. Good food, friendly service, everything is conveniently located
Stayed 4 nights in Apr 2024
Response from Guest Service on 21 Apr 2024
Dear Jeiko, Thank you very much for choosing to stay with us and taking the time to rate your experience. We are delighted to read that you enjoyed your stay, the quality of our food, and the efficiency of our artist services.Your feedback is of great importance to us as it allows us to continuously improve and create memorable moments for our guests, ensuring they feel the warmth of our hospitality every day.We will be more than happy to welcome you again soon. The ÓLEO family wishes you a safe journey back home.Sincerely,Guest Services

10/10 Excellent

Fidelis B

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great place
Stayed 4 nights in Apr 2024
Response from Guest Service on 21 Apr 2024
Dear Fidelis, Thank you very much for choosing to stay with us and taking the time to rate your experience. We are delighted to read that you enjoyed your stay, the quality of our food, and the efficiency of our artist services.Your feedback is of great importance to us as it allows us to continuously improve and create memorable moments for our guests, ensuring they feel the warmth of our hospitality every day.We will be more than happy to welcome you again soon. The ÓLEO family wishes you a safe journey back home.Sincerely,Guest Services

2/10 Terrible

Manuela

Business traveller
Disliked: Amenities, property conditions & facilities
I had book to stay in this hotel for 10 days and I couldn’t stay one night. My room had flies, windows were dirty, as soon as I walked into the room it smelled like mold. I tried to look over this and decided to go get dinner. The food was not edible . I left the hotel the same day and I went to stay at another hotel. I ended up getting food poising from the food I had at this hotel. I tried getting a full refund because I couldn’t see myself staying there for 10 full days(I would of been miserable) as I was telling the manager my situation she had a smirk on her face the whole time which I thought it was very rude after the fact that I got sick there. On top of everything it was a very stressful time trying to book another hotel the same day I got there . I would not recommend this hotel to anyone. Probably the worse experience I’ve had. Other than the manger smirking as I told her I my problems everyone else was super friendly. Probably the best quality this hotel has are the staff.
Stayed 10 nights in Apr 2024
Response from Guest Service on 25 Apr 2024
Dear Manuela, We sincerely appreciate you taking a few minutes of your valuable time to share your thoughtful feedback with us; the input from all our guests is of utmost importance.We regret to learn that your expectations were not exceeded during your stay. Please rest assured that our chefs are always ready to accommodate dietary preferences and special needs, using a wide range of high-quality ingredients for all culinary preparations. Our goal is to consistently deliver quality in our services and amenities.We are sorry to hear about your perception of our gastronomic offerings and food quality. While we cannot confirm that you experienced food poisoning from our products, we take your situation seriously. We would appreciate it if you could take a moment to provide more detailed feedback so that we can address and enhance our level of service.We regret not receiving a report of your discomfort during your stay to provide emergency medical assistance. We invite you to share more detailed comments to help us improve our services and ensure customer satisfaction in the future.We take our guests' concerns very seriously and hope to resolve any issues you may have experienced. Wishing you a speedy recovery.Warm regards,Guest Services

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customer service ever all staff we’re super nice
Stayed 4 nights in Apr 2024
Response from Guest Service on 21 Apr 2024
Dear Enrique, Thank you very much for your visit, trust and take the time to write your experience, the Óleo family already miss you and we will be happy to see you back.Our best wishes to you,Sincerely, ,Guest Service

10/10 Excellent

Charity Lynn, Broken Arrow

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The service was amazing! All employees were wonderful! The pool definitely needs to be redone, very outdated with latterrs for entry and exit.
Stayed 5 nights in Apr 2024
Response from Guest Service on 18 Apr 2024
Dear Charity, We truly appreciate your choice to stay with us and taking the time to share your valuable feedback!Please be assured that your opinion is crucial to us, and we are already taking proactive steps. We have forwarded your suggestions to the relevant departments to actively address the mentioned details. The ÓLEO family not only wishes you a safe journey back home but also looks forward eagerly to the opportunity to provide you with an even more exceptional experience in the future.Our best wishes to you,Guest Services

10/10 Excellent

Osvaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had left the Hilton due to an uncomfortable stay, when we arrived at Oleo the staff was so welcoming and made us feel like home. It’s very family friendly and a great place to relax and recharge. We stayed 5 nights and we are already planning our next visit in the fall. Highly recommend it.
Stayed 5 nights in Apr 2024
Response from Guest Service on 18 Apr 2024
Dear Osvaldo, We are delighted to know that your stay was wonderful and exceeded all yours expectations; our main objective is to ensure that all our guests have the most pleasant memories on their return home.Thank you for your congratulations and for your kind comments. Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.It will be an honor to be able to have the pleasure of receiving you againThe ÓLEO family wishes a safe return homeSincerely,Guest Service

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Really awesome all inclusive resort that has it all! Kind & lovely workers! Delicious food! Beautiful views! Comfortable accommodations! & just a welcome friendly environment all together:)
Stayed 5 nights in Apr 2024
Response from Guest Service on 18 Apr 2024
Dear Erica, Thank you very much for choosing to stay with us and taking the time to rate your experience. We are delighted to read that you enjoyed your stay, the quality of our food, and the efficiency of our artist services.Your feedback is of great importance to us as it allows us to continuously improve and create memorable moments for our guests, ensuring they feel the warmth of our hospitality every day.We will be more than happy to welcome you again soon. The ÓLEO family wishes you a safe journey back home.Sincerely,Guest Services

8/10 Good

la shonda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very clean, welcoming, and to be able to wake up and see the ocean daily was just amazing. The employees were very tentative, friendly, and prompt. Room wa ls just as described in the pictures on 3rd party sites as well as personal site. One thing that we would recommend is more entertainment. The resort has an activity calendar but there were no activities to be found after 20 mins of searching. I would recommend live entertainment or game nights for your visitors.
Stayed 4 nights in Apr 2024
Response from Guest Service on 15 Apr 2024
Dear La Shonda, Thank you very much for choosing to stay with us and taking the time to rate your experience. We are delighted to read that you enjoyed your stay, the quality of our food, and the efficiency of our artist services.Your feedback is of great importance to us as it allows us to continuously improve and create memorable moments for our guests, ensuring they feel the warmth of our hospitality every day.We will be more than happy to welcome you again soon. The ÓLEO family wishes you a safe journey back home.Sincerely,Guest Services

8/10 Good

Ellis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly
Stayed 6 nights in Feb 2024
Response from Guest Service on 15 Apr 2024
Dear Ellis,Thank you very much for your visit, trust and take the time to write your experience, the Óleo family already miss you and we will be happy to see you back.Our best wishes to you,Sincerely, ,Guest Service

2/10 Terrible

Jose, Tampa

Stayed 3 nights in Apr 2024
Response from Guest Service on 6 May 2024
Dear José, Thank you for sharing your feedback through this mean. Your comments are truly valuable for usWe sincerely apologize if there were any shortcomings in our end and appreciate your constructive critics. Please be certain that we've taken your comments really seriously, and we will ensure that situations like these will not happen in the future.While we understand the way you felt about this situation, we do hope that our reply to your feedback restores some semblance of trust in us.Best regards,Guest Service

8/10 Good

Vergel Miller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, they can do better for their food
Stayed 4 nights in Apr 2024
Response from Guest Service on 15 Apr 2024
Dear Vergel, Thank you very much for choosing to stay with us and taking the time to rate your experience. We are delighted to read that you enjoyed your stay, the quality of our food, and the efficiency of our artist services.Your feedback is of great importance to us as it allows us to continuously improve and create memorable moments for our guests, ensuring they feel the warmth of our hospitality every day.We will be more than happy to welcome you again soon. The ÓLEO family wishes you a safe journey back home.Sincerely,Guest Services

10/10 Excellent

Catlyn

Stayed 4 nights in Apr 2024
Response from Guest Service on 6 May 2024
Dear Catlyn, We sincerely appreciate you taking the time to rate our service! We are glad to know that you had a positive experience. We hope to have the pleasure of welcoming you again.SincerelyGuest service

6/10 Okay

Ritesh Bhupendra

Travelled with family and small children
Liked: Cleanliness, amenities
We stayed in the Inspira Ocean View room at this hotel. The room was fabulous, offering a picturesque view of the ocean. It provided access to a private beach, which was exceptionally clean. Although we encountered a few issues with the bathroom, they were promptly resolved once we notified the staff. The hotel boasts three restaurants; however, the vegetarian options were quite limited. Despite this, our overall stay was relaxing, and we thoroughly enjoyed our time here.
Stayed 5 nights in Apr 2024
Response from Guest Service on 14 Apr 2024
Dear Ritesh, We truly appreciate your choice to stay with us and taking the time to share your valuable feedback!Please be assured that your opinion is crucial to us, and we are already taking proactive steps. We have forwarded your suggestions to the relevant departments to actively address the mentioned details. The ÓLEO family not only wishes you a safe journey back home but also looks forward eagerly to the opportunity to provide you with an even more exceptional experience in the future.Our best wishes to you,Guest Services