I traveled to this resort May 2024 with my children aged 14 and 10. I was nervous about traveling alone with my children to Mexico but this resort was amazing and my mind was immediately settled once we arrived. The resort was clean, safe, and beautiful. This is a great place for families. I have been to Cancun a handful of times but this was my best experience. The food here is much better than other resorts I have stayed in. All 4 of the reservation-only restaurants on site were great. Property maintenance is excellent. I would like to mention that the service in this resort is above and beyond. Everyone was so incredibly polite, attentive and helpful.
The entertainment team, Carlos, Betty, Bruno and Kax made pool days so much fun for my family. My kids both participated in many poolside activities and games and were treated like family.
The service team: Miguel from dinner at Vela was so helpful in suggesting local family activities; Pedro always remembered our drink order even before we sat down for breakfast and lunch at Vela and was so polite and welcoming always; Edier at Flama Steakhouse was attentive and so polite; Our servers at Luce, both named Carlos, were so kind to us and helped celebrate my daughter’s 10th birthday making the evening so special when the staff all sang to her and brought out a dessert.
We felt like family here. When I travel I typically want to try a new place every visit, however, after last week’s experience, we found our home in Cancun!