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"Too small family room( 2 adults and 2 kids), and too small bathroom and toilet. Family room should have more space . Need more cloth hangers. We stay only 1 night so its ok to bear, but if more than 2 nights,it could be terrible experience."

"Beautiful hotel with amazing staff and clean comfortable rooms. The Spa was superb, my husband and I had a couples massage. Best we have ever had. The thermal bath in the Spa was amazing as were all the Spa baths. Hotel is in a great location to walk to all the shops and attractions. Look no further book this hotel! "

"Great friendly staff, "

"Car park safe nad good options at breakfast"

"Clean accommodation and good food "

"Staffs was so friendly and helpful. The room was so clean and quiet. Convenient to go to the landmark. "

"Everything was really nice "

"Nice staff, great location, will stay again. "

"Great location. Everywhere is very walkable. Wide range of shops and restaurants. The Gatehouse is unique and charming. The hotel staff are very nice and accommodating. Great value for money. Beds comfortable. Room very clean. Overall a great experience and the city of Wells is a must-see"

"Parking was easy and safe, we had a van so we needed plenty space. Breakfast was really good, the room was very large and so was the bathroom, all super clean. we had no time to try the pool sadly"

"Have no real complaints about this hotel, only thing, we were on the top floor and it took Hot Water about 5 or 6 minutes to come up, but otherwise staff and the hotel were very pleasant, staff especially"

"Comfortable breakfast excellent pleasant staff. I would book afain"

"A great stay, central for everywhere we needed, easy access to the station and short walk to the therma spa."

"The reception was warm, and even though we had one of the more modern rooms, it still had charm to it. The breakfast was fantastic, and the location cannot be beat if you're looking for a stay in Glastonbury. "