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"The hotel looks as if it was recently redone. The lobby is bright and welcoming and the staff is very nice. We were asked what floor we wanted and took the first floor, however, we were at the back of the hotel and actually semi-below ground and had to carry our bags up and down the stairs. We would have appreciated a heads-up. The room was clean with a large T.V., a microwave, fridge, hairdryer and ironing board/iron. Shampoo, conditioner and bodywash are provided in the shower. It did lack a luggage rack, which would have been useful. The complimentary breakfast is very nice with a good variety of food and beverages. There is a gym and also an indoor pool open from 8 to 8. We arrived late and would have liked the kids to be able to swim later. The only real complaint we have was the beds and pillows were uncomfortable. We had two queens and one was too soft and the other was too firm. The pillows were lumpy, which is why I always bring my own. "

"It an okay hotel. You get what you pay for!"

"Hotel has a smell and pool wasn’t open "

"Staff went above and beyond to accommodate us. Couldn't have asked for anything more from them. "

"The staff was nice. The pool being closed for half my trip was crazy. The excuse was lame. I have a cuts on my leg from pull out bed frame because of the space. The hold on my card was insane. I probably won't pick residence inn for anything. "

"The room was clean and well kept. Staff was very friendly. However, 2 of the power outlets in our room didn't work. Also, the door entering the lobby opens very slowly and I almost walked into it twice."

"Bad experience, No heat for a whole night and the receptionist wasn’t present almost 2-3 hours. Manager was a little rude in some moments. "

"They allow kids to book a stay here I am assuming that is who stomped down my door at 2am on the third floor will be filing a compliant. Breakfast wasn’t well "

"Hotel was very nice. Beds were comfortable, room was nice size, and had a nice bathroom. About half an hour to New York City and about 5-10 mins. From the mall. Would definitely stay here in the future!"