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"Room had no heating, it was broken. Small oil filled radiator inadequate to heat the room. Asked for another duvet, never arrived. Slept in a jumper! Shocking, wouldn’t stay again! "

"The room was clean and the air conditioning worked perfectly, which made for a comfortable stay. However, my check‑in was delayed because Hotels.com sent the hotel incorrect details for my booking — specifically, the wrong first name. As a result, the staff had to spend time verifying that the reservation was actually mine. Everything else on the booking was accurate except for the first name. I’m not sure how this happened, especially since I’ve used Hotels.com to book this same hotel several times without any issues. It would be helpful if this could be looked into to prevent similar delays in the future."

"Staff are always helpful and professional! Loved the complimentary waters - still and sparkling, one of the reasons why I return to this property. It might seem such a small detail, but also the Border biscuts are lovely perks to have! Property is scenic and quiet. Anemities incredable. Pur bathroom had a bath and a shower. Bed so comfortable. Anything you might need the room provides - hairdryer, ironing, etc. And parking is included which is a massive plus! Will stay here again! "

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"Extremely helpful lady (Ina) at reception. Room excellent, ample parking, near Brands Hatch circuit."

"Staff were very friendly and generally the hotel was clean. Breakfast was good. Bathroom could have been cleaner as there was a lot of dust on the extract fan. But overall, would stay again and recommend!"

"The room was great, clean and very comfortable. "

"Room was perfect "