Search Hotels in Blue Lagoon, Laguna Beach

"Clean room"

"My two daughters and I stayed in order to attend the Festival of Whales. The location was perfect for our needs. The property however is in great need of updating. It is quite run down. The walls were marked and dirty, the carpet was torn, the towels and sheets were threadbare, tiles were missing in the bathroom, there was rust in the bathtub, there was a shelf missing in the bathroom leaving no where to place toiletries, and there was a cockroach on the floor in our room the day we checked out. The front desk staff member removed our parking fee for the trouble of the pest. I cannot recommend staying here."

"Ocean view. "

"Enjoyed the property and great proximity to restaurants, mall, beach and downtown. Disappointed at check in experience. Asked for 3 favors… get a better room thank overlooking valet a driveway, honor the $35 resort credit that hotels.com had but I didn’t have attached to my room or discount the $60 per day valet charge as I was not leaving with car for entire stay. She said no to all asks and was not very nice about any of it. Seems she was having a tough day. We used the free beach bikes which was a great hotel perk but first one had a flat soon after leaving hotel and the other bikes where not in very good condition. The hostess at hotel restaurant was also not overly friendly during our Sunday brunch visit. So many great perks and opportunities at the hotel but the staff could use some better customer service training "

"Hotel itself is nice, part is newer, part is in a historic concrete silo building which was interesting and kind of cool. Only complaint is that when I checked in at 11:30PM, there was no mention of the water being off in the building. So when I tried to shower and get ready for my job interview at 8AM, it was a trickle of scalding hot water and the toilet wouldn't flush. I called the front desk (from my cell phone because the in-room phone did not work) and the lady at the front desk basically said tough luck. Hotel itself was nice but I was very disappointed about the lack of communication about not having running water (why put someone in a room with no water??) and the response from the desk when I brought it up."

"Overall good. Breakfast"

"Elegant traditional "Grand Hotel." All the amenities of a lluxury resort at a moderate price."

"The hotel was not as advertised , the bathrrom was dirty and the shower didn’t even drain , I had to ask for a new room change and get new sheets, stains everywhere. I know you get what you pay for but would not recommend. I felt uncomfortable and not clean sleeping in the bed. Not to mention the sounds I heard at midnight were crazy. 0/5 book with Marriott or Hilton. Spend the extra money "

"Smart tvs that do not connect to WiFi. Crowded parking and not ideal for larger vehicles."