Beijing Heaven Poll

I have very mixed feelings about our stay: Positives: - location (close to subway, supermarket next door,etc) - friendly and helpful reception staff (don't really speak English but use a translator device and keen to help). - big room with a separate area for kids Negatives: - overall decor and cleanliness - as children stay free no amenities were provided for them. Had to ask for bedding and towels on arrival. Their bed never got made or enough towels left. - very rude staff in the breakfast bar (apart from the young guy on a couple of mornings) - rooms only cleaned superficially, sink and floor dirty, mushrooms sprouting in the shower. - limited breakfast options for western palates, not much variety from day to day. - no free ice-cream in lobby. My kids were disappointed. We stayed for 9 days and it wasn't available once. Don't advertise if you're not going to restock it. - view from our winfow: ask for street view if you can!

This is a very special property. With only 42 units, expect attentive and exceptional service.

Table had damage by water. Rug was dirty. Location was good. Bed was pretty hard.