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Puerta del Cielo Hotel Origen

3.5 star property
Travelers find a peaceful retreat just minutes from the airport, where they can relax by pools and enjoy attentive service between flights.

Choose dates to view prices

Puerta del Cielo Hotel Origen offers a tranquil escape near the airport. Enjoy two outdoor pools with sun loungers and umbrellas, and dine at the on-site restaurant. Free WiFi is available throughout, and the staff provides helpful service to enhance your stay.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is ฿5,740
฿7,045 total
includes taxes & fees
18 May - 19 May

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Room options

View all photos for Standard Room, Terrace, Garden View

Standard Room, Terrace, Garden View | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Standard Room, Terrace, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Terrace, Partial Lake View

Standard Room, Terrace, Partial Lake View | Terrace/patio

Standard Room, Terrace, Partial Lake View

7.8 out of 10
Good
(7 reviews)
  • Partial lake view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Terrace, Lagoon View

Studio Suite, 1 Queen Bed, Terrace, Lagoon View | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Studio Suite, 1 Queen Bed, Terrace, Lagoon View

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Studio Suite, Terrace, Lakeside

Superior Studio Suite, Terrace, Lakeside | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Superior Studio Suite, Terrace, Lakeside

9.0 out of 10
Wonderful
(4 reviews)
  • Lagoon view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Studio Suite, Terrace, Lakeside

Grand Studio Suite, Terrace, Lakeside | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Grand Studio Suite, Terrace, Lakeside

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
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About the area

Located in Bacalar, Puerta del Cielo Hotel Origen is near the airport and near a boardwalk. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. Discover the area's water adventures with snorkelling and windsurfing nearby, or enjoy the great outdoors with hiking/biking trails and ecotours. Visit our Bacalar travel guide
Map
Carretera Federal Bacalar-Xtomoc, Bacalar, QROO, 77930

What's nearby

  • Aerial view of Bacalar Lagoon and Blue Cenote, near Cancun, in Riviera Maya, Mexico
    Lake Bacalar
    8 min walk - 0.7 km
  • Stromatolites in the crystal-clear waters of Bacalar Lake, Mexico. Ancient natural formations in a stunning tropical setting. Nature, geology, and travel concept
    Laguna Bacalar Ecological Park
    4 min drive - 2.9 km
  • Cenote Azul
    Cenote Azul
    8 min drive - 7.6 km
  • Beautiful landscape with stromatolites, Bacalar in Mexico
    Cenote Cocalitos
    8 min drive - 7.2 km
  • Polytechnic University of Bacalar
    4 min drive - 2.5 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    38 min drive

Restaurants

  • asadero el establo
    2 min drive
  • Pueblo Pirata
    14 min walk
  • Las Miches De La 1
    4 min drive
  • Marisqueria El Taco Loco
    13 min walk
  • Xoloitzcuintle Bacalar
    3 min drive

About this property

Puerta del Cielo Hotel Origen

Hotel near Lake Bacalar
Consider a stay at Puerta del Cielo Hotel Origen and take advantage of a poolside bar, a bar and a restaurant. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • 2 outdoor pools, along with sunloungers and pool umbrellas
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), an electric car charging station and beach umbrellas
  • Wedding services, smoke-free property and a banquet hall
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Puerta del Cielo Hotel Origen offer comforts, such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and separate sitting areas.
Extra conveniences in all rooms include:
  • Egyptian cotton sheets and down duvets
  • Bathrooms with rainfall showers and deep-soaking baths
  • 42-inch Smart TVs with digital channels
  • Furnished balconies or patios, wardrobes/cupboards and separate sitting areas

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  • Spa
  • Parking included
  • Free Wi-Fi
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The price is ฿4,936
฿6,072 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 200 to 500 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Well-lit path to entrance

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 17 and younger are not allowed at this property; all guests older than 17 are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 3500.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 500 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 6:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Puerta del Cielo Hotel Origen have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM to 6:00 PM.

How much does it cost to stay at Puerta del Cielo Hotel Origen?

As of 16 May 2026, prices found for a 1-night stay for 2 adults at Puerta del Cielo Hotel Origen on 18 May 2026 start from ฿5,740, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Puerta del Cielo Hotel Origen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Puerta del Cielo Hotel Origen?

Self-parking is free at this property.

What time is check-in at Puerta del Cielo Hotel Origen?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Puerta del Cielo Hotel Origen?

Checkout is at noon.

Where is Puerta del Cielo Hotel Origen located?

Situated near the airport, this hotel is within 2 miles (3 km) of Lake Bacalar, Polytechnic University of Bacalar and Ecopark Bacalar. Laguna Bacalar Ecological Park and Zócalo are also within 3 miles (5 km).

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Reviews

Puerta del Cielo Hotel Origen Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Amenities

10

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 119 out of 139 reviews
Rating 8 - Good. 13 out of 139 reviews
Rating 6 - Okay. 2 out of 139 reviews
Rating 4 - Poor. 4 out of 139 reviews
Rating 2 - Terrible. 1 out of 139 reviews

Reviews

Verified

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities
Room was very clean. Staff kind and helpful. The lagoon is incredible!
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Erwin

Liked: Cleanliness, amenities, property conditions & facilities
Very welcoming staff and excellent service, nice garden and great food. The room was very smelly as we entered in, it smelled like if it hadn't been in use for a while.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Artemio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, with friendly staff, great food, and overall with a great view of the lake!
Stayed 6 nights in Jul 2023
Verified

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful properties, impeccable service, and very cool rooms. will go back
Stayed 6 nights in Oct 2024
Verified

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very secure 24/7. All the staff were friendly, helpful and very professional. The chefs created a culinary experience with their dishes. The property is well maintained and very clean. This was a wonderful first experience at a boutique hotel
Stayed 8 nights in Nov 2025
Verified

10/10 Excellent

Jorge Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the Bacalar Lagoon. Intimate, comfortable, with a superb chef and excellent servoce.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay, amazing hotel

Beautiful hotel, very convenient location. Staff super friendly and helpful. Excellent food. The best views. If you want to do a boat trip, contact Boho boats, amazing day on the lagoon.
Stayed 3 nights in Oct 2023
Verified

8/10 Good

Mark

Wonderful staff. New, very clean and nicely designed rooms.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic in a room with a wonderful view of the Laguna. The property is like a little oasis, filled with plants, flowers, private areas for dining and a swimming pool overlooking the water. The chef is over the top, best food we have had in Mexico! Staff was great and super professional.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning stay

We had a great 2 night stay at Puerta del Cielo. From the moment we checked in the staff were so attentive, there were so many little details that meant a lot. We had several meals during our stay and everything we ate not only looked like art, but was outstanding. Luis the head chef was so helpful with tips of things to see and do and places to eat outside of the hotel.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Hector Puente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and good service. However the property is located in the main highway and there is a lot of noise
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such an amazing place, staff was so friendly and helpful; food so good and everything made to order which took a little while to get but it was totally worth the wait. 100% recommend!
Sunrise view from our room
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Cielo was such a wonderful place to visit Bacalar. Staff was very attentive. The view is amazing. breakfast was delicious and the drink cocktails were very good. The room view was partial lake view. The property grounds were so beautiful. Our room was comfortable and quiet
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accomadating and super friendly! We checked in a day late and let them know and they were waiting for us in the morning! Their greeting made us feel like celebrities! They also offered to credit me for missing my first night if we wanted to stay another night but we already had another reservation. After we left to our other destination(playa del carmen) we wishe we wouldve stayed another night!. All in all the place was beautiful & peacefule! Food was delicious as well! Would definately stay again! Dont hesitate on this property! Was conpletely worth it! Thank you Puerto del Cielo!
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, friendly staff.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Lesly

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay! Would definitely stay there again!
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Bacalar with an amazing view of the lake, excellent food and an amazing staff. Highly recommended!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Steven D

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with amazing staff. It’s very tranquil and close to downtown Bacalar! We will be back!
Stayed 5 nights in Jul 2023
Verified

10/10 Excellent

Corrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a glorious stay and will definitely return. Hands down 5 Stars all around!
Stayed 1 night in Feb 2023
Verified

6/10 Okay

eve

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it for anight
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Service attitude from personnel Very accommodating
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with beautiful rooms. We arrived to a delicious cold complimentary cocktail. The staff were very helpful with everything from carrying our luggage, changing us to a room with a better view as per their own suggestion. The pool and jetty areas are beautiful, and they will let you reserve to eat dinner here. The restaurant was very nice, and the cocktails were great. Perfect place to relax
Verified

2/10 Terrible

Roberto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overrated overate overrated overpriced overrated overpriced overrated overpriced overrated
Stayed 1 night in Jul 2024