Search Hotels in Tulum City Center, Tulum

"."

"There is hair on my bed sheets that is not mine. The place is old and basic with a lot of mosquitoes and a dead cockroach. Room is dim and aircon is not cold. The link from the booking is also wrong. There is no “boutique” word on the actual site so it’s quite confusing. Oh yes, the band next door played till past 11pm!"

"I booked Blanco months ago and when I arrived they said the hotel was under construction so they gave me a room at a hotel around the corner which was definitely not as nice. My windows didn't lock, my door didn't lock, they didn't offer free bikes and the bed was terrible. I would have booked elsewhere had I known."

"Excellent place !!!! The place is like a. Dream!"

"Climatisation efficace. Le petit déjeuner n'est pas offert."

"The rooms were clean and comfortable. The staff was helpful and friendly. The Breakfast was excellent. We liked spending the evening relaxing at the pool. It is very close to Tolum. Parking is on the street."

"Room was beautiful and clean, staff were lovely. My jungle garden was so nice!! Would recommend bringing earplugs as there is a very enthusiastic cockerel somewhere nearby :)"

"There are bugs in the room. The pool water is dirty, and there is a lack of consideration for guests; it seems the hotel is only focused on making money. It is not worth the price. I recommend not going."

"We stayed at the Holiday Inn Tulum for 2 nights as a group of 9, travelling as a family, and honestly it was a bit of a mixed bag. We had booked 3 rooms and specifically asked to be close together. Instead we were spread across 3 completely different levels, which made things really inconvenient with kids and coordinating plans. It kind of defeated the whole purpose of booking as a group. The buffet breakfast was 250 pesos per person and it felt like a complete rip-off. There were no clean plates available when we arrived, and we had to keep asking for food to be refilled otherwise there wouldn’t have been enough to eat. It just felt really poorly managed. Service overall was lacking. There was often no one at the front desk to help with basic things like pool towels or questions. No assistance with luggage at all, which is tough when you’re travelling with kids and multiple bags. My mum asked for a kettle for tea, was told it would be sent up, and it never came. Even small things added up, like not having enough room keys to give us 2 per room, which you’d expect as a minimum from an international chain. On the positive side, the rooms themselves were clean and comfortable, so no complaints there. The ground floor pool was great for the kids. But overall, for a brand like Holiday Inn, I expected a much higher standard of service and organisation. It just didn’t live up to what you’d expect, especially travelling as a big family."