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"Horrible! Don’t go! Stay, away. I’ve never rated a place this low but I’m telling you it is garbage from the location to the idiots running it! Absolutely the worst place I didn’t stay! Walked away!"

"If you are sensitive to cigarette smoke, DO NOT stay here. My hubby and I got in too late to change hotels and thought it wasn't too bad. I could smell it on the pillows and everytime the AC kicked on. We both woke up with raw lungs and sore throats. There is confusion about the pet fee. It was posted at $15, they held $20 then finally charged $17 and some change. They do put at $50 hold on your credit card. The breakfast is very minimal: muffins, cereal, coffee. The staff is curt, and saw...

"Very friendly staff. Clean and comfortable space. Close to all activities along location. Great place to stay when in Nashville"

"The staff were very kind, would definitely stay there again!"

"Clean room friendly staff"

"The room was clean, the beds were great, the breakfast was really good. The elevators broke down not long after our check in. We were staying for 3 days. Staff informed us the maintenance person was on vacation and wouldn't be back for 5 days. One would think Holiday Inn Express would have some sort of back up plan. Most businesses would call a vendor or something in a situation like this rather than post a note on the elevator door for 5 days. Those stairs to the 4th floor got old real quick...

"Breakfast had no fresh fruit, undercooked sausage, few yogurts, and no toast at 8am. Asked about food to staff member and was told that was all there was. So, if you want breakfast get down there at 6:30am when it opens on Saturday morning. One King room was extremely tiny and AC was finicky. Sink sprays you due to shallow bowl and high volume even when barely turned on."

"Having arrived at the hotel, we were excited as this was a very anticipated part of our vacation visiting the Smoky Mountains. Upon entering, we were subjected to a large number of people attending a Bible retreat. The entire hotel was taken over by a hundred teens that were extremely loud and very disruptive. We had to contact the front desk several times to have security to assist - it was after 11 o’clock each night that they were running around the hallways. Also, we were not aware of one...

"Beautiful place, friendly staff and good food!!!"

"Used soap and shampoo in the shower, no toilet paper and gross floors"

"Clean, comfortable bed, and breakfast!"

"Good Breakfast, clean Rooms ,staff is also nice."

"There was very limited vegetarian options"

"Clean, quiet & comfortable."

"Very clean"

"Room was clean but took a while for the musty smell to leave. Breakfast was good. The kitchen was clean. Staff was helpful. Excellent location for the attractions."

"Lots of dirty spots sheets had rip and sewed back together. Pool had bugs on other and ice cold. Over all not a very clean establishment. Breakfast was ok. Bananas over ripe- black spots, bruised apples. Over cooked waffles according to timer"

"Todo bien con la estancia."

"We were passing through on a road trip and stopped here due to its location. Our group had 2 adults and 2 teenagers. We’ve been to the area many times but this was the first time staying here. While we asked more than once and they said our rooms were side by side, they weren’t but were close enough. The place was clean and each room had plenty of space to be comfortable. The staff was pleasant and warm and the breakfast was hot with many choices. Since our time was short we weren’t able to use...