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Four Points Flex By Sheraton Tokyo Ueno

3.0 star property
Hotel with a 24-hour front desk, a short walk to Ueno Park

Choose dates to view prices

Photo gallery for Four Points Flex By Sheraton Tokyo Ueno

Lobby
Exterior
View from property
Room, 2 Single Beds | In-room safe, desk, soundproofing, iron/ironing board
Exterior
Ueno Hotel offers a comfortable stay in central Tokyo, steps from Sensoji Temple and Ueno Park. Guests enjoy practical amenities like in-room WiFi, professional dry cleaning, and 24/7 luggage storage at the front desk.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Check availability for these dates

Tonight

Sept 8 - Sept 9
Check availability for tonight Sept 8 - Sept 9

Tomorrow

Sept 9 - Sept 10
Check availability for tomorrow Sept 9 - Sept 10
Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room, 1 Double Bed

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
Fridge
TV
Private bathroom
Hairdryer
Bidet
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds | In-room safe, desk, soundproofing, iron/ironing board

Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Heating
Fridge
TV
Private bathroom
Hairdryer
Bidet
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Double Bed

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
Fridge
TV
Private bathroom
Hairdryer
Bidet
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Twin Room

  • Sleeps 2

View all photos for Double Room

In-room safe, desk, soundproofing, iron/ironing board

Double Room

  • Sleeps 2

View all photos for New Twin Room

In-room safe, desk, soundproofing, iron/ironing board

New Twin Room

  • Sleeps 2

View all photos for Queen Room

In-room safe, desk, soundproofing, iron/ironing board

Queen Room

  • Sleeps 2

Double Room On High Floors

  • Sleeps 2

Double Room, Accessible

  • Sleeps 2

Twin Room

  • Sleeps 2

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About the area

Map
7-12-9 Ueno, Taito-ku, Tokyo, Tokyo-to, 110-0005

What's nearby

  • Ueno Park - 6 min walk - 0.5 km
  • Ueno Zoo - 10 min walk - 0.9 km
  • Sensoji Temple - 17 min walk - 1.5 km
  • Tokyo Skytree - 4 min drive - 3.3 km
  • Tokyo Dome - 4 min drive - 3.7 km

Getting around

  • Iriya Station - 7 min walk
  • Uguisudani Station - 8 min walk
  • Tokyo (HND-Haneda) - 32 min drive

Restaurants

  • ‪晴々飯店 - ‬3 min walk
  • ‪おわん - ‬5 min walk
  • ‪東京油そば伝承館 陣矢 上野の陣 - ‬2 min walk
  • ‪元長 - ‬4 min walk
  • ‪珈琲紫 - ‬1 min walk

About this property

Four Points Flex By Sheraton Tokyo Ueno

Hotel near Ueno Park
Close to Ueno Zoo and Sensoji Temple, Four Points Flex By Sheraton Tokyo Ueno provides amenities such as dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Other perks include:
  • Continental breakfast (surcharge), a lift and a vending machine
  • Luggage storage, smoke-free property and a front desk safe
  • A 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All 201 rooms have comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and toilets with electronic bidets
  • Fridges, heating and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily continental breakfast available 7 AM to 9:30 AM for a fee: JPY 1,000 per person

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately JPY 1000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hotel Ueno
Ueno Hotel
Ueno Hotel Tokyo, Japan
Ueno Hotel Tokyo
Ueno Hotel Hotel
Ueno Hotel Tokyo
Ueno Hotel Hotel Tokyo

Frequently asked questions

Is Four Points Flex By Sheraton Tokyo Ueno pet-friendly?

No, pets are not allowed at this property.

How much is parking at Four Points Flex By Sheraton Tokyo Ueno?

This property doesn't offer parking.

What time is check-in at Four Points Flex By Sheraton Tokyo Ueno?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Four Points Flex By Sheraton Tokyo Ueno?

Checkout is at 11 AM.

Where is Four Points Flex By Sheraton Tokyo Ueno located?

Located in Ueno, this hotel is within a 15-minute walk of Ueno Park and Ueno Zoo. Sensoji Temple and Tokyo Skytree are also within 3 miles (5 km). Iriya Station is 7 minutes by foot and Inaricho Station is 10 minutes.

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Four Points Flex By Sheraton Tokyo Ueno Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 293 out of 1000 reviews
Rating 8 - Good. 435 out of 1000 reviews
Rating 6 - Okay. 185 out of 1000 reviews
Rating 4 - Poor. 56 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, it’s stellar location and the amability of the staff!
Stayed 4 nights in Apr 2025

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
clean and cozy and cheap!
Stayed 9 nights in Mar 2025

8/10 Good

Angel-Luz

Liked: Staff & service, property conditions & facilities
It a decent place to stay and it's cheap.
Stayed 3 nights in Oct 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean, great for tourists, located near many resturuants and attractions. Would highly recommend
Stayed 8 nights in Jan 2025

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were comfortable, clean, spacious (for Japan) and the Internet was fast and reliable. The beds were very comfortable. Would stay again!
Stayed 1 night in Jan 2025

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
Cheep and cheerful business hotel with a comfy bed and close to Ueno Park
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Friendly staff, quick check in and great showers. Everything needed after a long flight to Tokyo!
Stayed 1 night in Jan 2025

6/10 Okay

Stuart

Liked: Cleanliness, staff & service, amenities
Tiny room but likely typical for Tokyo.
Stayed 5 nights in Apr 2025

6/10 Okay

Yue Kan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly for a short stay.
Stayed 3 nights in Jul 2024

10/10 Excellent

sloane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host was amazing and very nice man. The property is beautiful. We used a private onsen on site which was such a nice experience. I would recommend to anyone who is coming to the area!!!
Stayed 1 night in Mar 2025

10/10 Excellent

Supakit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is not far from Ueno station, convenience to connect to subway, JR and skyliner.
Stayed 7 nights in Dec 2024

8/10 Good

Shankar

Liked: Cleanliness, staff & service, amenities
Very small rooms. No bedside plugs. Good location. Staff friendly and courteous. Rooms near good housekeeping.
Stayed 7 nights in Mar 2025

10/10 Excellent

Sebastian

Liked: Staff & service, property conditions & facilities, room comfort

Comfortable stay in Ueno

Great hotel with friendly efficient staff. Within walking distance of Ueno station and the convenience shop across the road was convenient!!
Stayed 7 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was overall a nice stay,hopefully they can provide electric water heater in each room and coffee
Stayed 4 nights in Oct 2024

8/10 Good

YI-SHENG

Liked: Staff & service, amenities, property conditions & facilities
Floor is dusty and the room space is very tight; otherwise, good for its price.
Stayed 1 night in Feb 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service
Great!
Stayed 7 nights in Aug 2024

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Ueno Hotel wasnabout a 10 min. Walk to Ueno station, along the way are some good spots to eat like Yoshinoya, and convince store for snacks and Bento Box. The staff was friendly, helpful and spoke english well. I walked around at night and early mornings, even hit some side road and back road and felt safe the whole time.
Stayed 3 nights in Mar 2025

6/10 Okay

Claudio

good

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to trueno station, super convenient and economical
Stayed 8 nights in May 2024

8/10 Good

Eunice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Breakfast was excellent. Room quite small but it is what we expected. Safe area.
Stayed 3 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Ueno Station & Keisei Station
Stayed 4 nights in Nov 2024

4/10 Poor

Phong

No comments
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff and prime location!

My sister and I stayed at Ueno Hotel for 10 days—the staff was extremely friendly and helpful and I had no problem speaking with them in English. The room itself is on the smaller side but we could fit a carry on and two checked in bags in our room with enough space to spare for walking around. One thing that did catch us off guard is that the hallways are open-air, a bit different from hotels in the US but it was not a problem for us. The location is also super prime as it’s close to the station and the park, will definitely be booking a stay here again if I come back to Japan!
Stayed 8 nights in Mar 2025

10/10 Excellent

Lee

Liked: Staff & service
Disliked: Property conditions & facilities
C
Stayed 2 nights in Feb 2025

8/10 Good

Mei Tai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good customer service!
Stayed 6 nights in Apr 2024