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"avoid like the plague nothing works nearly got stabbed"

"Staff was great, rooms were not so great "

"We stayed in room 922, while a lovely spacious quiet room, there were a few issues. Green flashing light above bed, which goes off all through the night. Asked reception 3 times to sort, eventually they covered this. The access door to the room, whenever opened it made a air sooking noise that we could hear - staff/guests opened this door for no reason. It would be good if a sign was on saying no access etc. We had to ask for the tea/coffee/milk to be replenished as it was not done so...

"Great stop for a couple of nights. Rooms are a little tight but very clean and modern. Beds are comfy. Staff were lovely."

"Excellent experience"

"Amazing location with great amenities. Staff was extremely friendly throughout our stay and the bar/restaurant downstairs was a big plus for us. Room was spotless and had all of the necessary amenities for us. We will definitely be booking again in the future."

"Would be great to have access to the TV HDMI port for personal use"

"Great location, it’s in the heart of Victoria with easy access to the Victoria station."

"Hate to give this review - I booked a room for the view and received the attached instead. I was informed I can’t get a different view as the full view side was taken - yet you could still book any kinds of rooms online so not sure how booked out they truly were. I’ve yet to find a staff manager as indifferent as the one I encountered, where upon disregarding my request, there was no intent to show good will as I hadn’t sufficiently informed them in advance. For reference, I rebooked this...

"The view was excellent for the Tower Bridge especially at night. The room needed maintenance, the shower/ bathtub and sink takes forever to drain, and you literally has to HOLD the lever down for a long time in order for the toilet to completely flushed. This property doesn't have a GYM, you have to walk about 20 mins to a gym apparently they partner with. Checking in was great as they have self serve machine and checking out takes less than a minute. I kept encountering house keeping staff...

"Overall I really enjoyed staying at this hotel. It’s got that old charm with modern touch. My next door guest room played music very loud all night until 3am. I guess sound proof wall wasn’t thick enough well, other than that it’s very nice place and strongly recommend to anybody visiting London Mayfair area."

"We loved the neighborhood. 5 min walk to Earl's Court station with many restaurants A 20 min walk to Natural History Museum and Victoria & Albert Museum. Great linens/beds. Quiet, safe neighborhood. Would definitely recommend to anyone visiting London."

"ทำเลที่ตั้งดี ใกล้แหล่งท่องเที่ยว ใกล้ Tube สะอาด"

"Every single person was professional courteous and very helpful at all times"

"Room is clean and service desk was pleasant but our room was not functional and not comfortable nor set up for a comfortable stay. We are used to small accommodations in London, but this room was not livable for any length of stay. You can find better at the same price or less, and with breakfast which this did not offer. They also wanted to charge us for occupying 1 hour early."

"Great property close to the train station that is connected to the ExCel center (trains, not the hotel). The hotel itself is beautiful, clean, and the staff goes above and beyond! My room was large with a huge window seat where I could relax, get work done or just read a book while enjoying the view. The king sized bed was large and comfortable with high end sheets and pillows. The bathroom was huge and had a shower, separate tub, and great lighting. There were robes slippers and nice...

"Great location"

"Very clean Convinient location"

"The nice warm pool, sauna and steam room was a real treat after all the walking around the city. Beautiful views of the river from the rooms."

"The hotel was walking distance from the underground and one stop to the O2 arena if you are watching concert. It is nearby to some restaurant and shopping stores underground. The staff are very helpful. There is a kettle in the room and water. We had a good night sleep. Good for overnight stay."