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Reviews of County Hotel

3.5 out of 5
County Hotel
12-14 Francis Street, Stornoway, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 47 out of 142 reviews" "
Rating 8 - Good. 55 out of 142 reviews" "
Rating 6 - Okay. 19 out of 142 reviews" "
Rating 4 - Poor. 14 out of 142 reviews" "
Rating 2 - Terrible. 7 out of 142 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Margaret

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. The rooms are meant to be cleaned every second day but mine wasn't touched in the five nights I was there and I had to ask for another towel, as I'd put my damp towel on the floor as one usually does. What I didn't like was Expedia not the hotel, for Expedia charged me 2/3 of the cost when I booked but didn't pass this on to the owner of the hotel. I can't check my credit card statement until I get back home mid-May, so don't know if I've been double charged!
Stayed 5 nights in Apr 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GENERALLTYCLEAN AND COMFORTABLE. ////OUTSIDE WINDOW GLASS WAS A LITTLE DIRTY BUT DID NOT INFLUENCE OTHER FACTORS
Stayed 6 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
A general air of decay about the place
Very tired/dated hotel. Room was tiny, bed uncomfortable and there was a bad smell in the corridor.
Stayed 2 nights in Sep 2023

10/10 Excellent

Micheline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the County Hotel. The rooms were clean and very comfortable. The location is perfect for exploring Stornoway which is a small and walkable town. The staff were extremely kind, courteous and helpful - really friendly and full of excellent advice, going the extra mile. Sunday in Stornoway is very special and there is not much open but the hotel continued to provide breakfast and refreshments throughout the day and facilities for having a take away as well as advice where to find one. There were alternative venues for dinner nearby and we were pleased to see the staff get a rest on the all important Lord's Day. Parking is one issue as it is not clear if parking restrictions will be enforced on the street and there is only a small car park. While it is possible to have a car and stay at this hotel, it is probably most convenient for foot passengers.
Stayed 3 nights in Sep 2023

2/10 Terrible

Robert

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not to be recommended I’m afraid
We were very disappointed right from entering the hotel. Furniture was disgraceful all worn and basically done ready for the tip. Would certainly not recommend and the rate per night was outrageous for the state of the hotel. Staff were nice and breakfast was reasonable. Sorry probably one of the worst hotels I have stayed in for £204 per night for 2 night.
Stayed 2 nights in Sep 2023

8/10 Good

SANDY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was quite nice to us, helping find places to visit. The location worked out well.
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

2/10 Terrible

Craig

Stayed 2 nights in Jul 2023

8/10 Good

Margaret

Stayed 2 nights in Jun 2023

4/10 Poor

Jacqueline

Travelled with family
Disliked: Property conditions & facilities
We actually didn’t end up staying after viewing the room. It was fairly run down and not as expected based on the reviews we had seen. It was clean and the management was friendly and accommodating. We insisted on paying a default penalty as we felt bad about our poor choice. Just not for us. We were able to find alternative accommodation out of the town center that suited us better. It was more expensive.

4/10 Poor

Laura

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Ian

Stayed 1 night in Dec 2022

2/10 Terrible

SHARON

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night booking made for a business trip. Prior to arrival I was contacted by hotel to ask why I hadn't shown up the previous day - I explained my booking was only for 1 night not 2 and had been paid in advance on Hotels.com. Upon arrival I was taken to a single room - my reservation confirmation clearly shows I booked a double room. At check out they also tried to charge me for a 2 night stay. In addition please see images of the hotel room which was really dated and not clean with a massive hole in the wall. Neither I or any of my colleagues will book this hotel again when in Stornoway. AVOID!!!!
Hole in the wall at County Hotel
Bathroom in County Hotel
Stayed 1 night in Oct 2022

8/10 Good

jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good food. Friendly staff
Stayed 2 nights in Oct 2022

4/10 Poor

Maureen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free breakfast was good. Very close to ferry terminal which we had to be at early in the morning.
Stayed 1 night in Aug 2022

10/10 Excellent

Meggan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the town centre, easy to walk anywhere from the hotel location.
Stayed 3 nights in Jul 2022

2/10 Terrible

Scolmore

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible condition!
Room was in an unacceptable state of repair. Mould everywhere in the bathroom and in the room.
Stayed 1 night in Jul 2022

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On a main street in Stornoway, this hotel is close to various eating areas and has a good restaurant in the hotel. My room was large and comfortable. The hotel, however, is a bit overpriced!
Stayed 2 nights in Jun 2022

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly- good food - good location. Hotel just a little tired but comfortable.
Stayed 3 nights in Jun 2022
Response from County Hotel on 27 Jun 2022
Dear Robin, Thank you for you're review, we appreciated it very much. Kind Regards,

8/10 Good

Dale

Travelled with partner
Liked: Staff & service
It was ok, nice staff and all but our bedroom and bathroom windows had black mold around all the edges. That’s our only complaint.
Stayed 1 night in Jun 2022
Response from The County Hotel on 27 Jun 2022
Dear Dale, We have in consideration you're review and will improve it. Thank you very much. Kind Regards,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel retains original island character while offering modern basic amenities for heating, baths, Wi-Fi service. The associated bar and restaurant was delicious with a very broad menu including excellent Asian fare. The staff was friendly, helpful, welcoming. Excellent choice for several days stay on the Island- more convenient for visiting multiple sites.
Stayed 2 nights in May 2022
Response from The County Hotel on 27 Jun 2022
Dear Susan, Thank you very much for you're wonderful review. We are very welcome. Kind Regards,

8/10 Good

Kathryn

Stayed 2 nights in May 2022

10/10 Excellent

David

Stayed 1 night in May 2022
Response from The County Hotel on 27 Jun 2022
Dear David, Thank you very much for you're review. Kind Regards,

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was lovely. Offered immediate upgrade due to volume of luggage! Due to extreme dietary requirements my needs were complex. They went right out of their way to accommodate me. The bath in the room was enjoyed
Stayed 1 night in Mar 2022

10/10 Excellent

PAUL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel a short walk from ferry terminal. Easy to walk any where in town. Short but very enjoyable stay. highly recommended
Stayed 1 night in Sep 2021

8/10 Good

Gemma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable and friendly stay
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms & hotel shabby & dated. No hot water throughout stay-
Stayed 1 night in May 2021

2/10 Terrible

Lee

Business traveller
Disliked: Staff & service, property conditions & facilities
Theft
I booked this hotel for work via hotels.com at a rate of 55 GBP per night. When i checked in i queried how i would pay as i was leaving early for the ferry and was told my card would be charged. The manager queried where id got my rates from as they werent the usual rates. When i returned home i found that id been charged 75GBP per night for my stay. This amounts to nothing less than premeditated theft. The hotel staff have refused to issue a refund. Needless to say i'm taking this further but id say avoid thid place like the plague
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2020

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good
Nice enough hotel although it is well overdue a renovation. Bed was comfortable and staff were friendly.
Stayed 1 night in Oct 2020
Response from county hotel on 23 Oct 2020
thank you

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from county hotel on 9 Oct 2020
thank you much appreciated

10/10 Excellent

Corey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a stopover on a road trip!
Great stay! Super comfy bed, big room, quick check in and Covid safety aware. Stayed one night as a stop over, would recommend!
Stayed 1 night in Sep 2020
Response from county hotel on 9 Oct 2020
thank you much appreciated

10/10 Excellent

Wardy, Bury St Edmunds

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel in the centre with super freindly staff and lovely food.
Stayed 1 night in Sep 2020
Response from county hotel on 18 Sep 2020
your comments are much appreciated, thank you

8/10 Good

Alistair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from county hotel on 18 Sep 2020
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from county hotel on 16 Sep 2020
thank you

10/10 Excellent

Michael, Middridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff are extremely nice, lady that checked us in to our room was very professional but extremely friendly. The man who served breakfast was again very friendly. The hotel is clean and very tidy, with the rooms being of a high standard. Absolutely no issues and would recommend to anyone staying in Stornoway.
Stayed 1 night in Aug 2020
Response from county hotel on 16 Sep 2020
thank you

10/10 Excellent

Helen, Fife, Scotland.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to ferry terminal and other amenities. Breakfast was easily the best we have ever had.
Stayed 1 night in Aug 2020
Response from county hotel on 16 Sep 2020
thank you

10/10 Excellent

Alistair, Elgin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. The food was amazing. Our room had been recently refurbished. Clean, comfortable and spacious.
Stayed 3 nights in Aug 2020
Response from county hotel on 28 Aug 2020
thank you for your kind remarks much appreciated

6/10 Okay

Nicky

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a great stay but food was excellent
Booked a ‘buisness single’ which is supposed to be a 3/4 double, however was allocated a small single room. Didn’t get much sleep as there was very noisy pipe work running through the room and was kept awake by very loud running water. Shower was extremely small. The room was dated but clean. Food was excellent however so complements to the chef. The Indian food was some of the best I’ve had in Scotland. Probably wouldn’t stay again but will definitely visit for a meal.
Stayed 1 night in Aug 2020
Response from county hotel on 20 Aug 2020
We are sorry you were disappointed by the room. Thank you for the kind comments regarding the food.

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly rooms clean food decent Carpets on stairs a bit tired apart from that a good stay
Stayed 1 night in Jan 2020
Response from county on 15 Jan 2020
thank you for your kind comments which are much appreciated.

8/10 Good

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional in Stornoway
Nice hotel which has been undergoing refurbishment but with nice original features like the lovely staircase. Very helpful staff. Lovely breakfast and dinner. Good choice of menu. Room had been refurbished so was fresh and clean with new en suite and carpet. Very comfortable bed. Furntiure was a bit tired but adequate. The only downside was the noise level from outside and within the hotel which was partly due to it being in the town centre so close to Christmas and there being a function room on the floor below but would help if double glazing was fitted and more soundproof internal room doors as I could hear the occupant next door talking on his phone most of the night and the noise appeared to be travelling down the corridor through the doors rather than through the walls. I would definitely consider staying here again as it is also very convenient for ferry and the arts centre, though probably not the weekend before Christmas.
Stayed 3 nights in Dec 2019
Response from margaret county on 30 Dec 2019
thank you for your comments which were constructive and kind. we do hope you will come back at a quieter time. have a good new year of health and contentment

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Beds comfortable and room was large. Bathroom was nice. Hotel is older and good use an update but the room is great for what you need it for. Sleep and relax in the evening. Limited parking in the back. 4-5 spots available. Breakfast was good!
Stayed 1 night in Nov 2019
Response from COUNTY on 29 Nov 2019
thank you for your comments, much appreciated !

8/10 Good

Donald

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019
Response from COUNTY on 29 Nov 2019
thank you for your comments, we hope you will return

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from COUNTY on 1 Nov 2019
THANK YOU

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
There was a smell of urine and there wasn't any heaters in bathroom
Stayed 2 nights in Oct 2019
Response from COUNTY on 21 Oct 2019
please tell us what room you were in in order that we can rectify the situation

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from COUNTY on 18 Oct 2019
thank you again

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from COUNTY on 16 Oct 2019
thank you for your positive score much appreciated

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from COUNTY on 14 Oct 2019
THANK YOU FOR TAKING THE TIME TO REVIEW