"Apart from ordering pizza and them forgetting to actually make the pizza, the stay was fantastic. Bed large and very comfy. Great pillows. Rooms are so well thought out. Staff are friendly and helpful. Love staying at a citizen m hotel "
"We loved our stay at this hotel. The room and bathroom were huge, much more spacious than expected. Everything was very clean and comfortable and water and snacks were complimentary. The location is great and close to the Tower of London and Tower Bridge. Staff was friendly and welcoming. Room was very quiet. Bathroom was well equipped. We highly recommend this hotel and would stay here again. "
"Our stay at Shangri-La The Shard, London was truly unforgettable. The room was gorgeous with incredible views, and every detail was perfect. We loved the gym, spa, pool, and the food—everything exceeded expectations.
The staff were outstanding—kind, attentive, and genuinely caring. They went above and beyond to make us feel welcome. The location is also unbeatable, with easy access to public transport and walkable to so much of the city.
One of the best hotel experiences we’ve had. Highly...
"Despite our initial issue at the beginning of our 5 nights stay, the front desk manager, Trevor, managed to go above and beyond and made the stay excellent for us.
The room is well arranged and very clean. Location is near tube station. The front desk staff members were friendly but can be more efficient and helpful."
"I had such an amazing stay here, it really felt like a high end London hotel. The gym was great, breakfast wonderful, room beautiful and spacious. All the staff were polite and nice."
