2/10 แย่มาก
Fiona
21 ก.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
We arrived late at 2340 on my sons birthday, I had messaged the property a few hours earlier to ask if it was open as safe as flash flood warnings were in the area, I got no response. We were told on arrival the water was going off at midnight until 4am. This meant our party of 5 were unable to get a shower after a 10 hour driving day. We could not flush the toilet after midnight. I got no sleep as the work occurred on the 3rd floor that we were placed on. I informed staff of this on checkout and there was no reply. The reply from management is that there was a sign on the desk at check in, where else we were we supposed to go at almost midnight in a strange city? We were escorted to our room with security. Good practice would have been to inform guests prior to arrival to make an informed decision. Very unpleasant experience. Hotel is on a busy road also, we had traffic noise also.
Fiona
เข้าพัก 1 คืน, กรกฎาคม 2025