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"Attractive property, great location, excellent view from the room. Didn’t communicate VIP benefit, no refrigerator and no ice machines, was told to have ice sent to the room and then was charged a delivery fee. "

"Good "

"Lovely stay at the Broome Hotel. Great staff. "

"The lounge area is super cozy and relaxing. "

"The Marshall speakers were a game changer in the room. "

"I just stayed at Crosby Street Hotel for 6 nights and it was one of the best hotels I have stayed in and match the Firmdale's excellent service. These people know how to run a hotel. The head concierge Chris and his protege Freddy are excellent as are the front desk staff. Nothing is too much trouble. The rooms are spacious, there is a great outlook and it is in an excellent location. The interior of the hotel is interesting and inspiring. The service was personal without being intrusive. My...