โรงแรมใกล้ทะเลสาบ Smelzer, เวสต์อัลตัน

"the room was newly remodeled. great space wonderful bed The staff was delightful very helpful. breakfast was good, aple"

"Very nice place, check-in associate, Tristan, was very helpful and kind. Nice room and great breakfast. Would come back."

"The staff were all friendly and helpful."

"You won't Regretfully your stay. Friendly hosts"

"It was okay we couldn't find anyone at the desk had to call"

"I've stayed here before and my experience this time was terrible I will never book there again. The room had no air conditioning properly working, no TV working, the room was not properly cleaned. But because i stayed one night i assumed that why we were treated in that manner. Certain staff members were exceptionally Rude. Unprofessional behavior. They did attempt to accommodate but it was too late at that point. Mary. Was the worst ever, 😫 Mickey if that's even his name was slightly above...

"The rooms were clean but there were several people smoking right outside of the entrances. One of our rooms did not have a shower curtain upon arrival. I do have a question re: handicapped accessible rooms. The rooms were on the lower level- which was fine. BUT to get to the breakfast area room, you either walked up and around the outside of the building or climbed stairs. ALSO to use the shower, you had to be able to raise your leg at least 15 inches to clear the side of the tub. THEN TO STEP...

"Beautiful area!!"

"It’s beside to a graveyard, you will only gate a view of this from the window. No elevator, smoke and smell in the corridor. Bad breakfast. Parking lot also has no cameras. Shady area."

"Electrical hazard by ice machine. Moved once due to condition of room. Too much for email. Contacted Choice Hotels directly and was assured it was being addressed."

"Needed better pillows and bedding."

"It was a nice clean room. The sink is not in the bathroom, which I didn’t catch in the pictures, I just don’t prefer that set up. The people were very nice. The “road noise” other people mentioned wasn’t an issue for us although we were in the front of the motel. "

"Great staff!!"

"Loved our stay as the location was convenient to the Rail Trail along the river. Also an easy drive to the STL Arch and away from the hustle of the city. Anna was particularly interested in our comfort and satisfaction. Her professional and attentive manner was a delight. She genuinely seemed to care about our satisfaction and comfort. A refreshing attitude from a hotel staff member. The bed was very comfortable with clean and crisp sheets. No coffee in the room but with a microwave we...

"The staff was incredibly helpful and there for any questions we had. We had a very early flight and had no problem getting someone to answer questions in the early morning before we left. Our room was very clean but the bed was uncomfortable and the room was hot. The AC was on and blowing cold air and set to 70° but it was still really stuffy in the room."

"The outside of the hotel is a bit decrepit. The floor was very uneven in the room with transitions... The shower drain was broken so the tub wouldn't drain even with the plug propped open. The tub was well above the floor so it was like stepping down stairs - incredibly dangerous for anyone... the toilet barely flushed. You'll get what you pay for this location; I wpuld choose another place."

"Very clean hotel & friendly staff! Convenient location and security. Highly recommended to everyone!"

"The property was very clean except the gym The treadmill was very dusty and evidence of sweat all over it that was never wiped off for the 3 days I used the gym (weights only). Also, there was a water bottle sitting in the exact same place by the treadmill all 3 days. But outside of the gym, everything else was very clean staff at the front desk was extremely nice and accommodating. My room was excellent!"

"We want a refund. This place is nothing but false advertising. The pictures online had to be taken 20 years ago! Hotel staff is unresponsive to our request. We didn't even stay in the room we went to another hotel. This is the worst hotel ever!"

"Enjoyed the stay. And the breakfast was very good."