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"Welcomed by friendly Front Desk member. Enjoyed a cocktail at lounge while waiting for room. Check-in was easy and quick, room clean and one we requested. Stay was very nice. Good dinner in restaurant. Would return and recommend. Just across the bridge from Shambles for Christmas shopping, Minster, park, river walk and other sites of interest. "

"Room was very clean. 3rd stay here and always found rooms clean. Staff are very friendly and helpful"

"Good Breakfast. Clean bedroom and comfortable bed "

"Everything "

"Great hotel in the city centre "

"Lovely room and breakfast"

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"Great hotel, great food! Nice atmosphere! 1st class and change from the normal corporate hotel. Thank you "

"Absolutely everyone went above and beyond, from check in desk, house keeping and the breakfast restaurant! All staff were friendly, helpful and welcoming. The room was ready early and we received a free upgrade, thank you! A beautiful room, cleaned perfectly, refreshed tea/coffees (with great choice) and a superb breakfast! Comfortable bed and a great walk in shower. Cannot fault anything. Brilliant stay, will definitely be back. "

"Room was absolutely gorgeous! We stayed in both Hyatt place and Hyatt house. Both rooms were lovely. Really big comfy beds. "

"Friendly staff and very clean and tidy"

"Luxurious hotel, room, spa."

"Lovely hotel staff were all so lovely and helpful too . Rooms very comfortable and full breakfast was very good "

"Absolutely our favourite place to stay, beautiful rooms in a great location. Excellent breakfast and staff are really friendly and helpful. Cant recommend highly enough...see you next year again"