Sotetsu hotels in Shin-Yokohama

"The hotel was really clean and only the staff member checking us in seemed a bit annoyed with us because the computers are turned towards customers to make it seem like you are supposed to check yourself in but we are not allowed too. The staff member just seemed annoyed and bothered to have to tell us and check us in but I think it is just a common accurance and she might have been more annoyed with the process. The only thing that actually bothered me about the place was that we were not able to go see the Godzilla statue because of work or maintanance but we booked the hotel for this reason. We were not warned it would be closed. However everything else is very convenient and great about the hotel and staff. The location is so fun and they had a lot of cute areas and services available like a fun cafe and sitting area. I will definantly stay here again."

"Hotel maintenance is good in general. "

"The hotel is convenient to trains, shopping, restaurants and has great views."

"For my first time in Tokyo, this was the perfect hotel. Great location and staff went above and beyond for us throughout our stay. Would highly recommend this hotel for any stay. "

"Really great location - close to subways. Very walkable. Hotel was nice, breakfast was good and beds comfortable. We needed to laundry and there was no laundry in the hotel but staff helped us find services nearby. Breakfast was good. We enjoyed our stay as a family. The rooms with four single beds is a life saver for us and appreciated that immensely. "

"Awesome property. Everything is great"

"I was taken aback by a staff member, who was unusually unfriendly, though I would not say she was rude. Perhaps I got spoiled by staff members at other Japanese hotels, who were extremely cuorteous and friendly. My room was quite cold. A better heating system would be helpful. Also, the betteries were dead in the TV remote control. I understand these things happen, but checking it from time to time would be helpful. "

"The rooms were very clean and there was a convenience store and cafe in the hotel as well as a spa/pool. The hotel was next to a train station, 7eleven and a few restaurants. Definitely recommend. "

"This was our first trip to Japan, the friendly staff suggested an upgrade of the Tokyo Bay harbour to the 26 floor. We agreed, experiencing a luxury room with an incredible view. The hotel is stunning, spotless and right beside the monorail for easy access anywhere in the city. "