Search Hotels Near Serenity Day Spa, Roatan

"I spent my 50th birthday at Puerto Azul. The staff was attentive kind and made my day very special helped. My husband surprise me several times during the day. The staff is very sweet and friendly. The rooms are clean and comfortable the bed and the pillows were as good as mine at home so I had a very nice rest every night and every morning woke up to the beautiful ocean outside my door. The staff arranged for flowers and a sign wishing me a happy birthday in the morning when I was at breakfast I came back to a big surprise then they arranged a sunset cruise for me and then that evening they baked a cake for me.I couldn’t have asked for a more special birthday. The food in the restaurant is amazing and you’ll learn on the second day that you can’t beat the food that is just steps away from you. The restaurant was a definite added bonus. The dock just steps from your room that takes you right out over the reef is amazing. We hung out a lot just in the hammocks reading taking a dip putting on our snorkel gear and snorkeling around. You can see plenty of fish right at the dock or you can swim out a few feet to the coral reef. Amazing place."

"Comparing the wide type of hotels, this would not be considered a luxury hotel. But if you are a scuba diver, then this is as close to luxury as you will find. They have tons of boats, so can accomodate a huge group of divers. Staff across the board were helpful and friendly. Service was generally quite fast, again considering the number of customers they had. I also enjoyed the food and drinks."

"Excellent "

"Our stay at Barmels Villa was very disappointing and stressful from beginning to end. Communication was poor from the start. We attempted to contact the staff multiple times before arrival but received no response. Check-in was especially difficult because we did not receive any instructions until the day we arrived. We had to call the number listed on Orbitz, where a cleaning staff member answered and helped us access the property. Later, staff from Las Palmas Hotel contacted the owner so we could finally receive the code to enter the room. When we entered the villa, it was not properly prepared. The air conditioner did not work, and although the weather was manageable, this is still unacceptable. Basic amenities such as shampoo, conditioner, and body wash were not provided. There were four guests, but only three towels were available. Several maintenance issues made the stay uncomfortable and unsafe. Two window blinds were stuck halfway open, leaving no privacy. Ceiling lights were not working, and there was no proper supply of toilet paper, only a partially used roll. We also found ants in the room. Most concerning was the unsafe bunk bed. The ladder was missing screws and was rusted. On the first night, one of the children was injured and scratched her thigh badly enough to bleed. We attempted to contact the owner immediately but received no response. We reached out to Orbitz for assistance, but they were unable to get a response from the property either."

"No transportation from airport. No pool. No restaurant. No wi-fi unless you sign up for staff phone when checking in. No staff on site after you check- in. No brochures to give you ideas of things to do or maps to find way around Roatan. Only 1/3 roll toilet paper in room- no stock or housekeeping available. Make shift haphazard and exposed rigged wiring. Rusty wire soap holder mounted in the shower, sink would not drain, multiple little packets “poison” lying in planters on veranda, film of slime in corners, rickety and winding stairs and horrible driveway at near 90 degree incline BUT awesome views of ocean. "

"There is construction going on the 3rd floor and I was given a room right next to it. I booked to have a peaceful night stay before my flight in the morning and I was not able to get any rest. The room itself is clean. There was also some guy sleeping in the construction area/hallway which scared me as I was the only one on this floor and I heard movement in the night and saw him. The security talked to him but I’m not sure if he just lives there in the hallway? Didn’t feel safe as a solo woman. "

"Not enough towels lots of ants in room, the area was ok i guess seems pretty secured, no staffs latenights early mornings "