Search Spa Hotels in San Juan Capistrano

"Customer service is very poor and rude"

"There were no pets allowed at this hotel. The person at the front desk was very nice. However, the hotel room was tiny and outdated. Bed was comfortable, but there was a lot of traffic noise outside and we could hear the neighboring rooms televisions. Someone was trying to bash in a door or something at 2am one of the evenings?! Breakfast was meh, bagels were good. There was no ice available at the breakfast station for some reason. The rooms could have felt fresher. However, the price and location was right for the purpose of our stay. "

"This property is gorgeous and has a serene vibe. It literally felt like I was on a tropical getaway, and it was only an hour away from home. I am definitely coming back!"

"Great place to stay! Clean and provided everything we needed!"

"From the time I checked in, I was greeted by the front desk staff who had a great attitude and welcoming spirit about her. The property was kept well and the atmosphere was family friendly. I traveled with 5 kids, my husband and myself. Everything was kept well and clean. The breakfast was one of my favorite parts. Buffet style and offered a kitchen staff that made additional type breakfast fresh off the griddle of course there was a wait but it does warn the times of when it’s the busiest & we so happen to go mid busy to the busiest times. Overall great place to stay, clean, family friendly, loved the indoor pool, gym and good front desk service. "

"Everything was great until 4:45am when the fire alarm went off in my room only. After a few minutes of calling the front desk and no one answered, it turned off. 10 min later it came blaring back on, called again and they sent a engineer up and he unplugged it and took it away, no replacement. I’m wide awake now. At check out they adjusted my parking for inconvenience LOL"

"Rooms are always clean staff is always super nice "

"Hotel itself is nice, part is newer, part is in a historic concrete silo building which was interesting and kind of cool. Only complaint is that when I checked in at 11:30PM, there was no mention of the water being off in the building. So when I tried to shower and get ready for my job interview at 8AM, it was a trickle of scalding hot water and the toilet wouldn't flush. I called the front desk (from my cell phone because the in-room phone did not work) and the lady at the front desk basically said tough luck. Hotel itself was nice but I was very disappointed about the lack of communication about not having running water (why put someone in a room with no water??) and the response from the desk when I brought it up."

"No"