This vacation was our fourth stay in a Royalton Dimond Club resort
Let's start with the DC check-in.
The experience was slightly disappointing. We had to wait in line and our room was not ready upon arrival. This, despite the fact that the Guest team enquired about our arrival time the day before.
This being said, we must emphasize on the staff at the Royalton Chic. Everybody was amazingly friendly and attentive. Whomever we came across with made sure we got everything we needed.
Our butler, Garlier was perfect and he went beyond our expectations! He was very devoted!
The main pool was crowded and noisy. We spent our days at the Diamond club beach area. The staff there was also very nice. A special mention to Olvil, German, Firmin and all the team.
The Diamond club pool, sitting on a rooftop, next to the main pool looks dated and would need some love and care. The resort being very small, we didn't feel the exclusiveness of a Dimond club client, compared to other Royalton resorts we went to.
The food at the buffet was very good and offered variety. Special thanks to Kelvin, Maicol and all the staff there.
The food at the 4 restaurants à la carte was also very good but the experience was not up to our expectations: too noisy and that felt like a cafeteria ambiance (except for the Indian one).
Overall nice vacation. We would say that Royalton Chic is a party resort for groups. The staff makes the resort more than the property.