Dear Value Guest,Thank you for taking the time to share your feedback about your recent stay at The Shells Resort & Spa Phu Quoc. We appreciate your honesty and your willingness to highlight both the positive and negative aspects of your experience.Additionally, we would like to address the condition of the beach. Unfortunately, the recent weather patterns in Phú Quốc, particularly the seasonal change in wind direction, have brought an unusual amount of debris to our shores. We understand that this is not the pristine beach experience you expected, and for that, we are truly sorry.Please rest assured that our management team has taken immediate action to remedy this situation. We have increased the frequency of our beach clean-up efforts to ensure that our beaches are as clean and welcoming as possible.Once again, we apologize for any inconvenience and thank you for your understanding and patience during this time of improvement.Warm regards,Phuong Dang - Front Office Manager

Dear Mr/Mrs Yu Wei, Thank you for leaving a good rating review for The Shells Resort & Spa. We are delighted to learn that your stay was truly amazing in all aspects of the resort. We will continuously generate great experiences for our guests. Once again, we appreciate your review and we look forward to welcoming you back in the near future.Warm RegardsPhuong Dang (Ms.)Front Office Manager

Dear Feng Ru, Thank you for your wonderful review of The Shells Resort & Spa Phu Quoc! We are delighted to hear that you enjoyed your stay and found our resort to be comfortable and wonderful.We are always looking for ways to improve our resort, and your feedback is invaluable to us. We will continue to work hard to provide our guests with the best possible experience.Thank you again for choosing The Shells Resort & Spa Phu Quoc. We hope to welcome you back soon!Sincerely,The Shells Resort & Spa Phu Quoc

Dear Ivy, Thank you for taking the time to share your honest feedback about your recent stay at The Shells Resort & Spa Phu Quoc. We are delighted to hear that you enjoyed our resort's design, beautiful surroundings, private beach, helpful staff, spacious rooms, and delicious breakfast, especially the outdoor BBQ dinner.We sincerely apologize for the concerns you raised regarding facility upkeep and service levels. It is disheartening to hear that you encountered loose door hinges, falling items like toilet paper holders, and the general feeling of the resort needing refurbishment. We understand your disappointment, as these elements certainly do not reflect the standards we strive for and detract from the overall guest experience.Please know that we take your feedback very seriously and are committed to addressing these issues with urgency. We are currently undertaking renovations and upgrades throughout the resort, prioritizing areas requiring immediate attention, such as the door hinges and loose fixtures. We are also implementing stricter maintenance protocols and increasing our housekeeping staff to ensure cleanliness and a well-maintained environment.We acknowledge that while the resort possesses undeniable charm, it requires revitalization to fully match its potential. Your observation serves as a valuable reminder of the continuous improvement we strive for. We are confident that the ongoing renovations and service enhancements will offer a significantly improved experience for future guests.We appreciate your understanding and patience as we implement these changes. We hope you will consider giving us another opportunity in the future to showcase the progress we are making and regain your confidence in The Shells Resort & Spa Phu Quoc.Thank you again for choosing The Shells Resort & Spa Phu Quoc. We value your honest feedback and hope to welcome you back soon to experience the improvements we are making.Sincerely,The Shells Resort & Spa Phu Quoc

Dear Sarah,Thank you so much for taking the time to share your feedback about your recent stay at The Shells Resort & Spa Phu Quoc. We truly appreciate your honest insights and are committed to learning from guest experiences, both positive and negative.We're thrilled you enjoyed the friendly staff and convenient 24/7 buggy service, allowing you to effortlessly explore the resort. We also appreciate your understanding of the challenges involved in maintaining white tiles in the hot Phu Quoc climate. While we assure you cleanliness is a top priority for us, we understand how the yellowing tint might create an initial impression that falls short of expectations.We sincerely apologize for the inconvenience caused by the pool maintenance during your stay. We acknowledge your feedback that, while you had a decent stay, you weren't fully convinced by the 5-star experience. We take this critique seriously and are constantly striving to improve every aspect of The Shells. We would love to learn more about your specific concerns and suggestions to better understand how we can bridge the gap between your expectations and reality.We hope you'll give The Shells another chance in the future, allowing us to demonstrate our commitment to delivering a truly exceptional 5-star experience.Sincerely,The Shells Resort & Spa Phu Quoc Team

Dear Wonok,Thank you for taking the time to share your feedback about your recent stay at The Shells Resort & Spa Phu Quoc. We're thrilled to hear you enjoyed the beautiful villa, great service, delicious breakfast, and stunning beach and sunset views. We're also glad to hear you found our massage to be excellent.We understand your disappointment with the lukewarm water outside. We strive to provide our guests with the best possible experience, and we'll certainly look into improving the water temperature at our outdoor showers and pools.We appreciate your feedback and will use it to guide our efforts in providing a more enjoyable stay for all our guests.We hope you had a wonderful and relaxing time overall, and we invite you to return soon to experience the improved water temperature and other enhancements.Sincerely,The Shells Resort & Spa Phu Quoc Team

Dear JORDI, Thank you for taking the time to share your wonderful experience at The Shells Resort & Spa Phu Quoc. We are truly delighted to hear that you enjoyed your stay and awarded us a perfect 5-star rating.We strive to provide all our guests with an exceptional experience, and your feedback confirms that we are achieving this goal. We hope to welcome you back soon for another unforgettable stay.Warmly, The Shells Resort & Spa Phu Quoc

Dear Michael,We are deeply sorry to learn about the disappointing experience you had at The Shells Resort & Spa Phu Quoc. We understand your frustration and agree that your description falls far short of the 5-star standard we strive for.The issues you mentioned regarding cleanliness, rusty fixtures, and discrepancies between the advertised visuals and the actual conditions are unacceptable. We are taking your feedback very seriously and have already launched a thorough investigation into these concerns.We truly apologize for the inconvenience and distress caused by the early termination of your stay. We understand your prepayment puts you in a difficult position, and we are sincerely trying to find a reasonable and fair solution.We understand that regaining your trust and changing your negative experience will take time, but we are dedicated to improving and ensuring that The Shells Resort & Spa Phu Quoc truly reflects the 5-star experience we promise.Sincerely,The Shells Resort & Spa Phu Quoc Team

Dear Sin Man, Your glowing review has brought sunshine to our entire team at The Shells Resort & Spa Phu Quoc! We are absolutely thrilled to hear that every aspect of your stay, from the plush beds to the delectable food and sparkling pool, surpassed your expectations and earned us a well-deserved 5-star rating.Your kind words about Dun and Yen, especially mentioning their dedication to providing exceptional service around the clock, truly resonate with us. Knowing their efforts made such a positive impact on your experience fills us with immense pride. We strive to create a haven where every guest feels pampered and cared for, and hearing of their attentiveness warms our hearts.Thank you once again for taking the time to share your positive thoughts. Reviews like yours fuel our passion for hospitality and inspire us to keep exceeding expectations. We hope to welcome you back to The Shells soon, where another unforgettable experience awaits.With gratitude,The Shells Resort & Spa Phu Quoc

Dear Uwe, Thank you for your fantastic 5-star review! We're thrilled to hear you enjoyed your stay so much. We strive to offer an exceptional experience, and your feedback assures us we're on the right track. Welcome back anytime!The Shells Resort & Spa Phu Quoc

Dear Anna Maria,Thank you for taking the time to leave us a review of your recent stay at The Shells Resort & Spa Phu Quoc. We appreciate your feedback, even when it isn't entirely positive.While we're disappointed to hear you rated your experience a 4/10, we understand that travel experiences are personal and what works for one person might not for another. We would truly appreciate it if you could share more details about what aspects of your stay fell short of your expectations. Your feedback helps us identify areas for improvement and tailor our offerings to better serve all our guests.We strive to create a relaxing and memorable experience for everyone who visits The Shells. We always welcome constructive criticism and hope that by understanding your concerns, we can earn a higher rating on your next visit.Please feel free to reply to this email or reach out to us directly at [phone number] or [email address] to share your thoughts. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Sincerely,The Shells Resort & Spa Phu Quoc Team

Dear Jyun Sian, Thank you for your fantastic 5-star review! We're thrilled to hear you enjoyed your stay so much. We strive to offer an exceptional experience, and your feedback assures us we're on the right track. Welcome back anytime!The Shells Resort & Spa Phu Quoc

Xin chao Johnny Chinh,On behalf of The shells resort & spa team, we would like to thank you for choosing our resort for your destination at Phu Quoc Island.We are pleased that you had a wonderful stay and your positive feedback will be motivate us to continuing delivery a best service to our guest.We hope to have the opportunity of welcoming you back again at The shells resort & spa Phu Quoc in the nearest future.Best regards,Van PhamFront Office Manager

Xin chao Phuong,Thank you for taking the time to sharing your stay at recent stay.On behalf of The shells resort & spa team, we are sincerely apology about the issues happened that not meet your expectation. We are presently reviewing your constructive feedbacks with the goal towards improvement in areas of shortfall mentioned. Once again, thank you for your feedbacks and we hope to have the opportunity of welcoming you back again in order for us to gain your trust in making your next stay a memorable one.Best regards,Van PhamFront Office Manager

Xin chao CHIEN,On behalf of The shells resort & spa team, we would like to thank you for choosing our resort for your destination at Phu Quoc Island.We are pleased that you had a wonderful stay and your positive feedback will be motivate us to continuing delivery a best service to our guest.We hope to have the opportunity of welcoming you back again at The shells resort & spa Phu Quoc in the nearest future.Best regards,Van PhamFront Office Manager

Dear Nao,Thank you for taking the time to share your feedback about your recent stay at The Shells Resort & Spa Phu Quoc. We're delighted to hear that you enjoyed the views, beach, and pool.We understand that you were particularly impressed with the views of the ocean and the surrounding area. We're proud to be located in such a beautiful setting, and we're always working to maintain the natural beauty of our surroundings.We're also glad to hear that you found our beach and pool to be enjoyable. We take great pride in our facilities, and we're always looking for ways to improve them.We appreciate your feedback and will use it to guide our efforts in providing a more enjoyable stay for all our guests.We hope you had a wonderful and relaxing time overall, and we invite you to return soon to experience the beauty of Phu Quoc once again.Sincerely,The Shells Resort & Spa Phu Quoc Team

Xin chao Josée, Thank you for choosing to stay at The Shells Resort & Spa Phu Quoc and sharing your amazing experience with us! We are gratified to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at The Shells Resort & Spa Phu Quoc to a higher level. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time. Warm regards, Hai Tran Vice General Manager

Xin chào Chi Tung, We are gratified to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at The Shells Resort & Spa Phu Quoc to a higher level. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back to the warmth & hospitality of The Shells Resort & Spa Phu Quoc. Warm regards, Hai Tran Vice General Manager

Dear Vincy Jenevieve,It’s a genuine pleasure to have the opportunity to welcome you to stay with us at The Shells Resort & Spa Phu Quoc!We are delighted to know that you’ve had a great stay experience overall with us. Your compliments are highly appreciated as a motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our paradise island.Warm regards,Hai TranVice General Manager

Xin chao Hung,On behalf of The Shells Resort & Spa Phu Quoc, thank you for choosing to stay at The Shells Resort and sharing your amazing experience with us.We are very happy to learn that you’ve had a great stay experience with us. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your wonderful moments with us and we hope to be your home away from home every time your travels bring you to our paradise island.Warm regards,Hai TranVice General Manager

Xin chao Laura,On behalf of The Shells Resort & Spa Phu Quoc, thank you for choosing to stay at The Shells Resort and sharing your amazing experience with us.We are very happy to learn that you’ve had a great stay experience with us. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your wonderful moments with us and we hope to be your home away from home every time your travels bring you to our paradise island.Warm regards,Hai TranVice General Manager

Xin chào Lisa, We are gratified to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at The Shells Resort & Spa Phu Quoc to a higher level. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back to the warmth & hospitality of The Shells Resort & Spa Phu Quoc. Warm regards, Hai Tran Vice General Manager

Xin chao Jennifer,It’s a genuine pleasure to have the opportunity to welcome you to stay with us at The Shells Resort & Spa Phu Quoc!We are delighted to know that you’ve had a great stay experience overall with us. Your compliments are highly appreciated as a motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our paradise island.Warm regards,Hai TranVice General Manager

Xin chào Seoyeon,We are gratified to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at The Shells Resort & Spa Phu Quoc to a higher level.Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back to the warmth & hospitality of The Shells Resort & Spa Phu Quoc.Warm regards,Hai TranVice General Manager

Dear Sravan,It’s a genuine pleasure to have the opportunity to welcome you to stay with us at The Shells Resort & Spa Phu Quoc!We are delighted to know that The Shells has everything for our guests in making a great stay thanks to your feedback in details and we are more than happy to learn that you’ve had a memorable stay experience with us. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your great feedbacks with us. We hope to be your home away from home every time your travels bring you to our paradise resort.Warm regards,Hai TranVice General Manager

Xin chào GunChong,We are gratified to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at The Shells Resort & Spa Phu Quoc to a higher level.Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back to the warmth & hospitality of The Shells Resort & Spa Phu Quoc.Warm regards,Hai TranVice General Manager

Xin chao YI MING, Thank you for staying with us recently and we are happy to know that you had an enjoyable stay. As we strive to provide all our guests with memorable stay experiences, we are presently reviewing your feedbacks with the goal towards improvement in areas of shortfall mentioned. Once again, thank you for your feedbacks and we do look forwards to welcoming you back to our charming resort in the not too distant future. Warm regards, Hai Tran Vice General Manager

Xin chao Tatiana, Thank you for staying with us recently and we are happy to know that you had an enjoyable stay. As we strive to provide all our guests with memorable stay experiences, we are presently reviewing your feedbacks with the goal towards improvement in areas of shortfall mentioned. Once again, thank you for your feedbacks and we do look forwards to welcoming you back to our charming resort in the not too distant future. Warm regards, Hai Tran Vice General Manager

Dear Chun Wai,Thank you for choosing to stay at The Shells Resort & Spa Phu Quoc and sharing your amazing experience about the stay!We are gratified to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at The Shells Resort & Spa Phu Quoc to a higher level.Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back to our charming resort.Warm regards,Hai TranVice General Manager

Xin chao Yoshida, Thank you for staying with us recently and we are happy to know that you had an enjoyable stay. As we strive to provide all our guests with memorable stay experiences, we are presently reviewing your feedbacks with the goal towards improvement in areas of shortfall mentioned, specifically the minibar. Once again, thank you for your feedbacks and we do look forwards to welcoming you back to our charming resort in the not too distant future. Warm regards, Hai Tran Vice General Manager

Xin chào André,We are gratified to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at The Shells Resort & Spa Phu Quoc to a higher level.Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back to the warmth & hospitality of The Shells Resort & Spa Phu Quoc.Warm regards,Hai TranVice General Manager

Xin chao TINA,It’s a genuine pleasure to have the opportunity to welcome you to stay with us at The Shells Resort & Spa Phu Quoc!We are delighted to know that you’ve had a great stay experience overall with us. Your compliments are highly appreciated as a motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our paradise island.Warm regards,Hai TranVice General Manager

Dear Truc,Thank you for choosing to stay at The Shells Resort & Spa Phu Quoc and sharing your recent experience with us.We are delighted to hear that you have experienced an overall good stay experience and your recognition will serve as a continued motivation to strive and elevate our guest experience further going forward. Once again, thank you for your feedback and we look forward to having a chance to welcome you back to the warmth & hospitality of The Shells Resort & Spa Phu Quoc in the near future.Warm regards,Hai TranVice General Manager

Dear Ms. JESSICA,A very warm thank you for sharing your recent experience at The Shells Resort & Spa We Delighted your score to rated us with 5* that show our team were able to made you a relaxing and memorable stay at our hotel. Please rest assured that your kind word has been past to the entire team, great way to celebrate their passion in work. Thank you for your recommendation and We are all looking forward to welcoming you back again in the nearest future. Best Regards, Ha Nguyen Kim Thu (Ms.) Front Office Manager

Dear bunvathA very warm thank you for sharing your recent experience at The Shells Resort & Spa We Delighted your score to rated us with 4* that show our team were able to made you a relaxing and memorable stay at our hotel. Please rest assured that your kind word has been past to the entire team, great way to celebrate their passion in work. Thank you for your recommendation and We are all looking forward to welcoming you back again in the nearest future. Best Regards, Ha Nguyen Kim Thu (Ms.) Front Office Manager

Dear Mr.Patrik,We very much appreciate your comments regarding your stay at the Shells Phu Quoc Resort.Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our grand pool, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a Happy hour refreshing cocktail or take part in a romantic dinner at Flow Restaurant.Thanks your 10* feedback, We always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ha Nguyen Kim Thu (FOM) &The Management Team!.

Dear Ms.Jenny,We very much appreciate your comments regarding your stay at the Shells Phu Quoc Resort.Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our grand pool, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a Happy hour refreshing cocktail or take part in a romantic dinner at Flow Restaurant.Thanks your 5* feedback, We always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ha Nguyen Kim Thu (FOM) &The Management Team!.

Dear Mr. Russell,On behalf of The Shells Resort & Spa, we would like to thank you for choosing The Shells Resort for your stay this time. It is our great pleasure to be of service to you.We are also very sorry about the construction at the beach, affecting the customer's experience at the resort.Because we want to repair and renovate the beach, giving visitors more space to enjoy the beach.We are sorry to have let you have an uncomfortable experience at The Shells. If you have some specific points you'd like to share with me about your expectations, I'd love to hear them, especially regarding the bad attitude of our staff.We sincerely hope to welcome you under better circumstances for your next stay in Phu Quoc.Wishing you and your family good health.Best Regards,Ha Nguyen Kim Thu (FOM) & The Shells Team!

Thân gửi Anh Hung,Chúng tôi chân thành cảm ơn Anh và Gia đình đã lựa chọn The Shells Resort & Spa Phu Quoc cho kỳ nghỉ của mình . Chúng tôi luôn luôn mong muốn lắng nghe ý kiến phản hồi của Anh, vì đó là một đóng góp vô cùng quý báu giúp chúng tôi học hỏi và cải thiện nhằm nâng cao chất lượng dịch vụ hơn nữa.Rất mong trong thời gian sắp tới sẽ lại chào đón Anh cùng gia đình tại Phú Quốc cũng như cho The Shells có một cơ hội để phục vụ Gia đình Anh một lần nữa với tất cả sự chân thành và đổi mới.Cuối cùng, chúc Anh và Gia đình thật nhiều sức khỏe và có nhiều trải nghiệm tốt đẹp trong những chuyến đi tiếp theo của Gia đình.Chúng tôi mong được lắng nghe những ý kiến đóng góp từ Anh. Nếu Anh sẵn lòng hãy để lại số điện thoại, bộ phận CSKH chúng tôi sẽ liên hệ. Xin chân thành cảm ơn!Trân trọng!Hà Nguyễn Kim Thư (FOM) & The Shells Team!

Dear Sonata,On behalf of The Shells Phu Quoc Resort Management Board, thank you for choosing The Shells Resort for your family vacation.I am very honored and delighted that you take the time to rate 5 stars on Expedia and have a very detailed and sincere share about the quality of service at The Shells Resort, this will certainly be a valuable motivation. to promote the maintenance of service quality to provide comfortable and memorable stays when Customers choose The Shells Resort as their vacation destination in the future.Once again, thank you and best wishes to you and your family. Our greatest wish is to welcome you and your Family back to The Shells in the near future!Best regards.Ha Nguyen Kim Thu (Ms.) & The Shells Team.

Dear Mr. Vinh,We very much appreciate your comments regarding your stay at the Shells Phu Quoc Resort.Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our grand pool, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with refreshing cocktail or take part in a romantic dinner at Flow Restaurant.Thanks your 10* feedback, We always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ha Nguyen Kim Thu (FOM) &The Management Team!.

Dear Van,On behalf of The Shells Phu Quoc Resort Management Board, thank you for choosing The Shells Resort for your family vacation.Thanks for your feedback on Expedia, as well as your sincere comments about the Resort, this will certainly be a very valuable motivation to promote the maintain the quality of service at the Resort.Currently, The Shells has been in operation for more than 8 years. We have plans for the renovation and upgrading of facilities as well as equipment at the Resort. We always want to bring the best experience to our customers. Therefore, the sincere comments from customers are always taken into account, helping The Shells to develop more and more.Once again, thank you and best wishes to you and your family. Our biggest wish is to welcome you and your family back to The Shells in a brand new version!Best regards.Ha Nguyen Kim Thu (FOM) & The Shells Team.

친애하는 잉규,The Shells Phu Quoc Resort Management Board를 대표하여 가족 휴가를 위해 The Shells Resort를 선택해 주셔서 감사합니다.시간을 내어 Expedia에서 별 4개를 평가하고 The Shells Resort의 서비스 품질에 대해 매우 상세한 공유와 진심 어린 의견을 보내주셔서 매우 영광이고 기쁘게 생각합니다. 고객이 향후 더쉘스 리조트를 휴양지로 선택하실 때 편안하고 기억에 남는 체류를 제공할 수 있도록 품질과 시설을 더욱 개선합니다.다시 한 번 감사드리며 귀하와 귀하의 가족에게 행운을 빕니다. 우리의 가장 큰 소원은 가까운 시일 내에 귀하와 귀하의 가족이 The Shells로 돌아오는 것을 환영하는 것입니다!친애하는.Ha Nguyen Kim Thu (Ms.) & The Shells 팀.

친애하는 Mr. DONG HYUK ,Shells Phu Quoc Resort에서의 숙박에 대한 귀하의 의견에 진심으로 감사드립니다.우리의 위치는 평화롭고 편안한 휴가를 원하는 사람에게 완벽합니다. 투숙객은 그랜드 풀에 몸을 담그거나 전용 해변을 통해 바다에서 다이빙을 하거나 무료 카약, 상쾌한 칵테일과 같은 활동에 참여하거나 Flow Restaurant에서 낭만적인 저녁 식사에 참여할 수 있습니다.귀하의 10* 피드백에 감사드립니다. 긍정적인 피드백을 받는 것은 항상 기쁩니다. 귀하의 의견을 우리 팀과 공유하겠습니다. 이 피드백은 서비스 품질을 지속적으로 개선하기 위해 노력하는 모든 직원에게 격려가 될 것이라고 확신합니다.경험을 공유해 주셔서 다시 한 번 감사드리며, 다음 방문이 이전 방문처럼 즐거우시기를 바랍니다.감사합니다,Ha Nguyen Kim Thu (FOM) & 관리팀!.

Dear Mr.Michael,We very much appreciate your comments regarding your stay at the Shells Phu Quoc Resort.Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our grand pool, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a refreshing cocktail or take part in a romantic dinner at Flow Restaurant.Thanks your 10* feedback, We always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ha Nguyen Kim Thu (FOM) &The Management Team!.

Kære Jan,På vegne af The Shells Resort & Spa vil vi gerne takke dig for at hædre os med dit nylige besøg på The Shells Resort. Det var os en stor fornøjelse at være til tjeneste for dig.Vores beliggenhed er perfekt for alle, der ønsker at få en fredelig og afslappende ferie. Gæster kan vælge at dyppe i vores store pools, dykke i havet gennem vores private strandadgang, deltage i enhver af vores aktiviteter såsom kajak, slappe af i poolbaren med en dejlig forfriskende cocktail eller deltage i en romantisk middag på Flow Restaurant .Jeg er nødt til at kigge dybt på din rådgivning med detaljer, og det blev videregivet til vores driftsteam for at forbedre. Husk, at standardkravene i hotelbranchen er høje, vi tager altid gæsters kommentarer alvorligt og sikrer, at vi bestræber os på at forfine tjenesterne for at opnå de højeste standarder.Tak igen for dit ophold på The Shells Resort & Spa. Jeg ser frem til at have dig tilbage snart.Med venlig hilsen,Ha Nguyen Kim Thu (FOM) & ledelsesteamet