Hi, Kanjana! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Edward

Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

Hi, YKL. We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, James

Hi, we regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel

Thank you for sharing for experiences stay with us. We hope we can do a better service to you in the nearly future.