We are not told it would be under construction before we went. It was dirty, elevators were disgusting and had sheets on the walls and spilled liquid on the floors. Gym equipment was all broken. Extention cords hanging from celings all over. Drilling all over building the entire time. Unfriendly staff.
Room was not ready when we arrived (after check in time) and took around an hour to be readied, no microwave in the room, carpet in the hallways wasn’t properly attached to the flooring, but staff were all very kind and the location is solid.
To begin with, the corridors are full of boxes, a lot of noise, the rooms are dirty and the bathroom of the room was all loose, the water was coming out, the coffee maker had hair, I reported it, but a receptionist was rude, there were cockroaches, in the bathroom she had mushrooms she reported it but they did nothing, it was a worse experience. They told me they were going to buy me back with the departure at 022 in the afternoon, but it was too much noise.
The hotel is under construction but nothing that interfered with our stay. My only issue was the room had an old smell but it was fixable with an air freshener. I would book there again
Latoya
เข้าพัก 4 คืน, กรกฎาคม 2025
2/10 แย่มาก
maria
เดินทางกับครอบครัว
17 ก.ค. 2025
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Hotel está un poco deteriorado , huele a humedad y no está a 3 min a pie de Universal studios como dice
Me lo imaginé mucho más bonito para ser un hotel de la cadena hollyday inn las camas eran muy pequeñas para compartir con mi esposo, me gustó la ubicación es perfecta para ir a universal
A soon you walk in to the hallways it had an awful smell and as soon you walk into our room it had a strong smelled like mildew and we weren’t able to stay there and had to go.
Diana
เข้าพัก 2 คืน, กรกฎาคม 2025
6/10 พอใช้
Tylar
เดินทางกับครอบครัว
13 ก.ค. 2025
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
Didn't like having to pay for parking. I would rather pay more for a room than pay $120 dollars for my room, then whatever for parking, plus a deposit and then an extra 20 for some random fee. At that point i could've just stayed at a universal resort or a more expensive hotel for the same price. The hallways smelled like urine. The exit signs were literally hanging from the ceiling by their wires. The staff was friendly and the room was decent enough and very clean.
The property was undergoing renovations, had I known prior, I would not have booked. Very close to Universal/ City Walk, however I would not recommend the walk. Free shuttle had to be reserved at the designated times. The bar is at TGIF, no room service. Rooms were not that clean, carpet was filthy throughout the property.Parking is not free, there is a daily fee. Half of the room sockets did not work. Neither of the lamp sockets work to charge devices. The beds were Not true Queen size beds, more like a full size bed. The pool was as described on pictures with no life guards on duty and ip to 8ft deep.